Jd Power And Associates
In a column sure to bring about more electric vehicle controversy, Washington Post columnist Charles Lane lays out a large amount of EV bashing. Wait, haven't we heard something like this before? Indeed, we have. About a year-and-a-half ago, the very same columnist said GM would be bet
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That's customer retention, not retentive customers, though Mercedes-Benz could be said to enjoy both. J.D. Power and Associates has been indexing customer retention for seven years, and Mercedes-Benz tops the list in 2009. Power measures how many vehicle buyers are replacing an older model from the same brand, and Mercedes-Benz's 67-percent retention rate tops all others, including the usual suspects, Honda and Toyota.
Not only does Ford rank number one on J.D. Power and Associate's 2009 navigation system survey, it ranks number two as well. The top ranking system, according to Power's study, is the one found in the Lincoln MKS, followed by a nearly identical system (if not 100% identical) in the Ford Flex. And get this, Ford took down five of
Click above for results of 2009 J.D. Power Vehicle Dependability Study
Hot on the heels of the 2007 Strategic Vision Total Quality Awards, J.D. Power and Associates has released its 2007 Initial Quality Study. You'll no doubt be hearing about how well Ford has done in this year's IQS, as J.D. Power reports the Blue Oval has garnered five top model segment awards, m
With the automotive climate drastically changing, so must our surveys for market data. New for this year, in their 2006 Alternative Powertrain Study (APS), JD Power and Associates released the results of their first Automotive Environmental Index (AEI). The AEI is comprised of EPA information combined with "voice-of-the-customer" data relating to fuel economy, air pollution and green house gases.