2011 Cadillac CTS coupe – Click above for high-res image gallery
File this one under, "See What Happens When You're Hungry?" General Motors has created a dedicated team of customer service agents whose sole job is to track down company and product mentions, good and bad, in the social-mediasphere. If the mention is a bad one, the team will attempt to connect the unsatisfied party with a GM representative who can help resolve the issue.
Lexus is looking for a few good ideas. And they are willing to pay big bucks to get them. As part of its new campaign, which Lexus is calling its "Pursuit of Innovation Award," the automaker will be handing out four regional awards of $50,000 each for innovative customer service improvement concepts. Another $25,000 had been set aside for second and third place winners in each region. Before you get your hopes up, understand that this is for Lexus dealers. Corporate decided it needed some change
When BMW launched the MINI brand in the U.S., the vast majority of the cars were, naturally, sold and serviced out of BMW dealerships. In fact, only eight of MINI's 80 dealerships are standalone.