The American Customer Satisfaction Index for all new car brands improved by a significant 3.8 percent to 82 on a 100-point scale when compared to 2015.
American Consumer Satisfaction Index
Car customer satisfaction fell for the first time in two years, according to the 2013 American Customer Satisfaction Index automobiles and light vehicles report. Over the course of 4,078 random phone and e-mail interviews between April 6 and May 22, the index, based on a scale of 0 to 100, revealed that customer satisfaction with automobiles fell from 84 in 2012 to 83. Domestic autos bring up the rear.