Audi's 2014 models helped the German brand jump from eighth to fourth, while Volvo saw a massive, 13-spot improvement, to seventh overall. Even GMC got in on the action, jumping three places, to ninth.
Outside of the top 10, America, Europe and Japan saw more mixed results. Scion took the biggest tumble of any brand, falling ten positions to number 11, while Subaru, though still in the top ten, dropped five spots (coincidentally, CR had nothing good to say about Subaru and Toyota's joint venture, calling the BRZ and Scion FR-S each brand's least reliable vehicle). Nissan fell nine places to number 22 overall. BMW and Mercedes-Benz each climbed one place, to fifteenth and thirteenth, respectively.
The big earners, though, besides Volvo, included Buick, which jumped nine places to number 12. Chrysler and Ram both saw improvements, turning in at 18 and 19 respectively, although Jeep dropped four spots and Dodge stayed level at number 24. After a big fall in last year's rankings, Ford made a mild improvement, but was still dinged by CR over infotainment issues relating to MyFord Touch. Only Lincoln and Mini scored worse than the Blue Oval.
While the American and European brands have gained ground in terms of individual marques, Japan still has a firm grasp on individual vehicle categories. Of the 18 vehicle categories, ranging from subcompacts to sports cars to full-size pickups, Japanese models led 14 categories, including the midsize car and midsize SUV rankings. Europe captured the remaining four categories, while US cars and trucks were relegated to silver medals, at best.
Take a look below for a full press release on the 2014 rankings from Consumer Reports, and be sure to pick up CR's December 2013 issue for the full story on the annual Auto Reliability Rankings.
*UPDATE: Consumer Reports has removed the Toyota Camry, RAV4 and Prius V from its list of Recommended vehicles, and has added the Tesla Model S as a Recommended vehicle. Read more about those changes here.
In-Car Electronics Prove to be Achilles Heel for Many Models in Survey
YONKERS, NY-Japanese brands have historically been known for building some of the most reliable vehicles in the world. But Consumer Reports 2013 Annual Auto Reliability rankings show that some other automakers-from Europe and the U.S.-are also capable of building reliable vehicles. Audi, Volvo, and GMC captured three of the top-10 spots in the survey this year.
Survey results were released at a press conference today before the Automotive Press Association in Detroit.
Three Japanese brands, Lexus, Toyota, and Acura captured the top three spots in the survey, which was conducted by the Consumer Reports National Research Center. The survey is believed to be the largest of its kind; findings are based on CR subscribers' experiences with 1.1 million vehicles. Consumer Reports uses the survey data to compile reliability histories on vehicles and predict how well new cars that are currently on sale will hold up.
For more than a decade, Japanese brands have had a lock on most of the top spots in the survey. It's been rare for a European, Korean, or U.S. carmaker to achieve anything higher than seventh or eighth place.
But Audi, which has shown steady improvement in vehicle reliability during recent years, moved up four places this year to finish fourth overall-the top European manufacturer in the survey. Three Audis, the A6 sedan, Q7 SUV and Allroad wagon, have "much better than average" reliability. Volvo jumped 13 places to seventh. GMC emerged as the top domestic brand, finishing ninth-three places higher than last year. Moreover, every model from Audi, GMC, and Volvo, for which CR has data, earned an average or better reliability score.
The top predicted-reliability score went to the redesigned 2014 Subaru Forester SUV, which hadn't been on the market for very long when CR conducted the survey. The Ford C-Max Energi plug-in hybrid got the worst score, and the regular C-Max Hybrid wasn't much better.
General Motors fared better than other domestic brands. In addition to GMC, Buick climbed nine slots to 12th place over last year. All Buicks except the V6 LaCrosse were average or better. The only dark spots for Chevrolet are the Camaro and Cruze, both of which earned below-average reliability scores.
Japanese brands took seven out of the 10 top spots in the survey. Nissan sank to 22nd among the 28 brands in the rankings. As a group, the nine Japanese brands in the survey still produce a remarkable number of reliable cars. Of the almost 100 models, 90 percent were average or better and almost a third ofthem received top marks. Ten of those highest scorers were Toyotas. Of the eight Lexus models in CR's survey, six got top marks. All Lexus and Acura models earned an above average reliability score while all Infiniti, Mazda, and Toyota models earned an average or better reliability score.
Two popular models, the redesigned 2013 Honda Accord V6 and the 2013 Nissan Altima, scored too poorly in the survey for Consumer Reports to continue Recommending them. Last year, CR had predicted that both vehicles would have at least average reliability.
Mazda slipped from fourth to fifth. The redesigned Mazda6 debuted with above-average
reliability. Subaru and Scion, which also typically rank well in reliability, were torpedoed by their twin sports cars, the Subaru BRZ and the Scion FR-S, which scored below average. This dropped Subaru to 10th place, from last year's fifth. Scion, for which CR had only two models with sufficient data, sank from first place to 11th this time.
One of the key problem areas in Consumer Reports' survey centers on in-car electronics, including the proliferating suite of audio, navigation, communication, and connected systems in newer cars. Of the 17 problem areas CR asks about, the category including in-car electronics generated more complaints from owners of 2013 models than for any other category.
In many cases, the survey revealed touch-screen infotainment systems have been buggy, with frustrating screen freezes, touch-control lag, or a reluctance to recognize a cell-phone, an MP3 device, or a voice command.
Hybrids and electric cars continue to do well. The Toyota Prius, Lexus ES 300h, Toyota Prius C, and Honda CR-Z hybrids, as well as the Nissan Leaf electric car, were among the top models. Ford's CMax and Fusion hybrids were the only exceptions.
The Tesla Model S electric car performed well enough in the survey to earn a Recommendation from CR for the first time. CR gathered data on more than 600 2012 and 2013 models. Owners of the 2012 model reported very few problems, although 2013 owners reported quite a few more. Problem areas included wind noise, squeaks and rattles, and body hardware (including the sunroof, doors, and locks).
Of the 31 Ford models in Consumer Reports' survey, only one, the F-150 pickup with the 3.7- liter V6, was above average. Seven achieved an average score. Ford's challenges don't end with the historically problematic My-Touch systems. Several EcoBoost turbocharged V6 models have poor reliability as well. Almost two-thirds of the 34 Fords and Lincolns in our survey got scores that were much worse than average.
Chrysler is still below par overall, but a bright spot is the very nice Chrysler 300 C which scores above average-last year it was the company's most troublesome vehicle. Unfortunately, some of Chrysler's most reliable models, such as the Jeep Compass and Patriot SUVs, didn't score well in Consumer Reports' testing, while the better performing 2014 V6 Jeep Grand Cherokee has fallen well below average reliability.
In recent years, Hyundai and Kia were beginning to challenge the Japanese at the top of Consumer Reports' reliability rankings. In 2011, they scored well ahead of Detroit and most European companies. But they slipped a bit in the 2013 survey, with Kia ranking midpack and Hyundai sliding to 21st place.
BMW and Mercedes-Benz remained around midpack among all brands. Most models from those German badges are average or better, with each company having a few problem children: the BMW 335i and turbocharged six-cylinder X3, and the diesel-powered Mercedes M-Class. Volkswagen, which turned in a middling performance, was especially hampered by the trouble-prone Beetle, GTI, and Touareg. All three Minis in our survey made a very poor showing.