Well the good news (for Ford) is that MyFord Touch may not be the most hated automotive technology around the Consumer Reports water cooler anymore. After getting its hands on a Cadillac ATS and XTS to test out the new CUE infotainment system, CR had some pretty harsh words for the next-gen infotainment system.

In the video below, the reviewer had problems using the capacitive buttons and referred to the system as being "fussy" multiple times, and the big rip came when he said that MyFord Touch (a technology that has been slammed by CR since its inception) is easier to navigate than CUE.

Oddly enough, CR recently posted a video on the Tesla Model S and seemed to praise the car for its lack of buttons and knobs. Which is it guys? Do we have a buttonless future to look forward to or not? Check out what Consumer Reports had to say about Cadillac's new infotainment system in the video below.


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    • 1 Second Ago
  • 141 Comments
      GreaseMonkeySRT
      • 2 Years Ago
      Remember when all the buttons in a car used to have different textures on them so you could feel for them while driving and not take your eyes off the road? Fighter jets and other military plans have similar set-ups. All the buttons/knobs/switches have their own texture so you can navigate by feel. The problem with all touch screens is there is no tactile feel to them. That's fine if you're using a phone or tablet in your lap on a couch, but is a terrible idea for driving.
      IBx27
      • 2 Years Ago
      The solution: replace stupid touch systems with radios with buttons and dials.
        Brent Booth
        • 2 Years Ago
        @IBx27
        And while your at it, lets go back to 1972 and bring back carburetors and 8 track players.
          AndrewH
          • 2 Years Ago
          @Brent Booth
          Sometimes the older ways really are better. Sometimes the gee-whiz factor can get in the way. That's not to say that touchscreens and other new approaches are without merit; it simply means that they should be used judiciously, just like every other new technology.
      stvhndyman
      • 2 Years Ago
      Looks a lot like texting on your cell. Diverting your eyes from your main job.... watching the road and driving!
        kwikrdrvr
        • 2 Years Ago
        @stvhndyman
        I agree. Touch screens should go dark when the car is in motion
        sol1985
        • 2 Years Ago
        @stvhndyman
        thats why theres basic steering wheel controls and voice commands
          Greg
          • 2 Years Ago
          @sol1985
          If your system is so bad that you need to design in ways to defeat it (voice controls, etc), you shouldn't make it in the first place, which is the whole point.
      Dreez28
      • 2 Years Ago
      I personally think infotainment is a huge waste of time and resources for manufactures to be considering. ANd reviewers are giving these systems to much wieght in thier overall judgement of a vehicle. Consider the amount a typical driver would actually use Infotainment. Most people utilize a few very basic infotainment exercises in thier vehicles on a daily basis. Radio, Climate control, Navigation, and phone/calling. Web surfing, social media integration, and other stupid capabilities only clutter up an interface that should be very simple, straight forward, fool proof, and unobtrusive to the driving experiece. Until cars are all autonomous, enhanced Infotainment is a waste of time, and only increases the danger on the road from distracted drivers.
      Mr. Chapman
      • 2 Years Ago
      There needs to be a low tech, med. tech, and advanced tech button, option. That way persons can build up to using the system, rather than getting frustrated and not using most of the capabilties of the technology. I rent these cars (both Lincoln and Cadillac) all of the time. I can't even figure out how to use the radio, let alone the nav. system. The biggest gripe is that you must tap the sceen so many times to make changes, which is not safe in CA traffic or any place for that matter..
      Rotation
      • 2 Years Ago
      Okay, first I want to mention I prefer real buttons too. And the volume slider especially galls me, I would much prefer a volume knob. Now, that beging said, these chumps just got done gushing over the Tesla Model S, which doesn't have the buzz feedback, doesn't have and "barely raised" aspect to its buttons at all, and doesn't have any voice controls. IT has just the tiniest amount of dedicated area on the center stack, much smaller than CUE has, the rest is all context sensitive. And for many things, you can't even leave the screen up for easy access. For example you can leave the radio screen up on the Tesla, so you can scroll through lists of items just as he complains here. But you cannot leave up the climate control screen. That one you have to bring up, adjust, and then the only thing you can do next is dismiss it (note that temperature control is available at the bottom all the time). The headlight controls? Sunroof controls? All of those also are only in large modal screens, actually a group of 4. So if you want to open the sunroof, you have to tap to bring up the big mode screen, then tap the name of the one of 4 subscreens that has the sunroof slider on it, then adjust the slider, then send the big screen away. Same with headlights. Same with the predicted range display on the center stack (there is another one you can bring up on the instrument cluster though and leave up). I think CUE was a mistake. The part of the CUE stack which is capacitive buttons should be real buttons and knobs instead. But the Tesla system makes the same mistake many times more and yet CR was thrilled with that system.
      jz78817
      • 2 Years Ago
      yet they recommend the Lexus ES and GS, which have disgustingly appalling multimedia interfaces. I mean, a f***ing joystick?!?
      JC
      • 2 Years Ago
      I've used the CUE before and I found it terrible. It was insufferably laggy and frustrating to use. My gf has a Focus with MyTouch and it's far pretty. It's still laggy but not as much and the voice commands work OK.
      GalaxyDental
      • 2 Years Ago
      We have a TESLA dealer in the mall near me and I had a chance to try out their touch screen. It is very responsive and easy to use without trying to hard. That is probably why they liked it vs the CUE and SYNC systems. When you have to hit the button multiple times that is horrible and actually will probably contribute to auto accidents. It really is quite disappointing that CUE has capacitive touch.
      Eta Carinae
      • 2 Years Ago
      What people need to realize is.....this interface needs time to evolve while on the market.....when idrive first came out it was said to be the worst system out there, but now since it has been refined and all the kinks have been ironed out....it is said to be the best now.......just wait, I say when Cadillac introduces its flagship it should be seamless
      Jon L
      • 2 Years Ago
      Good! As cool as touch screens and capacitive buttons look (im a tech lover), we need to get back to having real buttons. Look at Infiniti, a good mix of touch screen and dedicated, real buttons that you can use without diverting your eyes from the road. I hope Ford and GM dont move the whole industry into not having real buttons and dials.
      Bernard
      • 2 Years Ago
      Hopefully they have a way of updating the software later on down the road, although I suspect this system might need a faster CPU. If any touch interface system needs to be over engineered, it's the one in a car. Regardless, when they work the bugs out they need to update everyone's CUE system. Hopefully they get on that. Also, those buttons are inexcusable. A car is not an iPhone, the buttons need to be study and give strong tactile feedback.
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