
The linchpin to this turnaround will be daring new products and significantly upgraded dealerships. And the key to accomplishing that is a new organizational structure for Lincoln. Up through the 1950s, Lincoln was a stand-alone "house" with its own headquarters, designers, engineers and assembly. The new organization will not recreate that original "house" concept, but it's a big step in the right direction.
Lincoln says it will not abandon its traditional customers, but it must attract a new generation of buyers, people with a different psychographic mindset than those who have been buying Town Cars for the last quarter century. Yet, while it may not abandon those buyers, saying they'll suffer from benign neglect may not be too far off the mark.
Of course, other luxury brands are not sitting still, and new entrants like the Hyundai Equus are getting into the game. Everyday that goes by only makes Lincoln's comeback all the more difficult. Even so, the Ford Motor Company has formidable resources and here's how it plans to put them to work.
John McElroy is host of the TV program "Autoline Detroit" and daily web video "Autoline Daily". Every month he brings his unique insights as a Detroit insider to Autoblog readers.In recent times Ford has used a matrix organization to run Lincoln. Designers, engineers and managers would be brought in on an as-needed basis, then would transition back into the Blue Oval mothership to work on other products and projects. No one was truly in charge of Lincoln and the lack of leadership and accountability easily explains the brand's malaise. Now the brand will be run by a core team of executives whose careers will be inextricably linked to Lincoln's success - or lack thereof.
Inside, Lincolns will use push-button transmissions across the line-up, eliminating the gear shift lever on the console. That gives designers more freedom to change the console and instrument panel to separate them from Fords, which will continue to use gearshift levers. Under the hood, Lincolns will have unique powertrain variants from their Ford counterparts, though in some cases that variation may only be a few more gears in the transmission.
The company is also in the process of slashing the number of dealers it has in the U.S. It's already cut hundreds of them and over one hundred more will get the heave-ho. The goal is to pare the list down to 325 dealers, about the same number that Mercedes-Benz has in the U.S. Then, Lincoln wants them to invest in new facilities, following an inviting design theme that it has selected. The new dealerships will look a lot like the inside of an upscale boutique hotel, replete with amenities like reading rooms and coffee bars that cater to an upscale clientele.
The plan is to transform Lincoln into a true luxury brand, one that can legitimately go toe-to-toe with Mercedes, BMW and Lexus. Then, if they achieve that, the idea is to expand into markets outside of the U.S.
The plan sounds solid and the first steps look good, but I wonder whether the Ford Motor Company has the stick-to-it-ness to see this come to fruition. Lincoln's turn-around will not come overnight, and American corporations are not admired for their long-term patience. No, not even Ford. Even so, the company has a legitimate shot at reviving a brand that can trace its heritage back to the earliest days of the industry. Now let's see if they can do it.
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