24 Articles
Official
Ford rolls out new rewards program amid customer experience overhaul

It's also piloting mobile maintenance and new dealership concepts

It's also piloting mobile maintenance and new dealership concepts.

Featured
How to deal with problem rideshare customers

First and foremost, be proactive

First and foremost, be proactive.

Official
Owners rank the most satisfying cars in America

The cars with the highest customer satisfaction in America according to automotive research company AutoPacific.

Featured
The best and worst automakers ranked by customer satisfaction

Take a look and see where all 24 automakers rank in the American Consumer Satisfaction Index.

Featured
Lincoln scores first and Acura scores last in customer satisfaction study

All brands ranked by the American Customer Satisfaction Index for 2016.

The American Customer Satisfaction Index for all new car brands improved by a significant 3.8 percent to 82 on a 100-point scale when compared to 2015.

Customer satisfaction scores rank every automaker in the US

The American Customer Satisfaction Index finds that automobile brands fell, on average, 3.7 percent to 79 on a 100-point scale when compared to 2014.

Open Road
Should you buy an EV?

We run through some questions to ask yourself if you are shopping for an electric vehicle. Many factors impact the decision, like whether to go new or used.

Official
Chevy Volt gets customer satisfaction 'recall' for rear hatch issue *UPDATE*

Note The Quote Marks: This Is Not A Recall

Chevy is 'recalling' some Volt PHEVs to offer a free fix for the lift gate struts to stop people from bumping their heads.

Study
Lincoln, GMC clean up in AutoPacific Vehicle Satisfaction Awards

In recent years, there have been a lot of dire pronouncements made about Lincoln's future, or a lack thereof. But Ford's premium marque is like the Rocky Balboa of the auto business; every time the company seems ready to go, it comes back for more. Apparently, that dogged persistence is paying off, because the industry analysts at AutoPacific have put a big check in their win column with their newly released 2014 model year vehicle satisfaction survey. And despite recent enmity for its seemingly

Study
J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.

Official
Tesla Model S tops Consumer Reports annual satisfaction ratings [w/video]

Despite all the bad recent publicity for Tesla, it would appear that its Model S customers remain the happiest of any automaker – or at the very least, they're just likely to respond as such in satisfaction surveys. For its just-released annual owner satisfaction report, Consumer Reports surveyed more t

Study
Jaguar ousts Lexus from atop J.D. Power 2013 Sales Satisfaction Index

Jaguar has taken the top spot among luxury brands in the 2013 Sales Satisfaction Index, an annual survey conducted by J.D. Power that measures customer satisfaction with the experience of purchasing a new vehicle. The English brand, not even among the top three luxury automakers on the list

Study
Car customer satisfaction down for first time in two years

Car customer satisfaction fell for the first time in two years, according to the 2013 American Customer Satisfaction Index automobiles and light vehicles report. Over the course of 4,078 random phone and e-mail interviews between April 6 and May 22, the index, based on a scale of 0 to 100, revealed that customer satisfaction with automobiles fell from 84 in 2012 to 83. Domestic autos bring up the rear.

Report
Chrysler suspends incentives, penalties for dealer customer service

Last December, J.D. Power's Sales Satisfaction Index Study ranked Chrysler's Jeep, Ram and Dodge brands at the bottom of the list. The Chrysler brand itself fared somewhat better with a ranking of nine out of 19 brands.

Official
Lexus and Mini offer the most satisfying buying experience

JD Power and Associates has released the results of the organization's annual study on customer satisfaction with the vehicle buying process, and Mini has once again taken top honors among mass market brands. The study specifically looks at satisfaction among buyers and those who chose not to buy from a particular brand for a comprehensive slice of the automotive consumer masses. Among

Cadillac, Lexus, Toyota tie for lead in customer satisfaction index

The American Customer Satisfaction Index has released the results of its annual investigation into the automotive industry, and the biggest winners hail from Japan. Although Cadillac is tied with Lexus and Toyota atop the standings with an overall score of 87, just o

Report
Ford kills off Blue Oval Certified dealer program

Back in 2000, Ford rolled out what it called its Blue Oval Certified dealer program to reward its best retail outlets for outstanding customer satisfaction. But after 11 years of mixed results, Automotive News reports that Ford has scrapped the plan.

Lincoln, Buick top ACSI satisfaction study for first time ever

The annual American Consumer Satisfaction Index is out, and while the auto industry as a whole slipped this year, Lincoln-Mercury and Buick moved to the top of the heap for the first time ever. Each of the domestic brands was rated on a scale of 100, with Ford Motor Company's LM outpost scoring an 89 (up one point from last year) and General Mo

Cadillac jumps into free maintenance game with 2011 models

2011 Cadillac CTS coupe – Click above for high-res image gallery

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