The cars with the highest customer satisfaction in America according to automotive research company AutoPacific.
- Autoblog Staff
- Nov 29, 2016
Take a look and see where all 24 automakers rank in the American Consumer Satisfaction Index.
- Jeremy Korzeniewski
- Aug 23, 2016
The American Customer Satisfaction Index for all new car brands improved by a significant 3.8 percent to 82 on a 100-point scale when compared to 2015.
- Steven Lang
- Aug 17, 2015
We run through some questions to ask yourself if you are shopping for an electric vehicle. Many factors impact the decision, like whether to go new or used.
- Sebastian Blanco
- Jan 26, 2015
Chevy is 'recalling' some Volt PHEVs to offer a free fix for the lift gate struts to stop people from bumping their heads.
- Chris Bruce
- Jun 17, 2014
In recent years, there have been a lot of dire pronouncements made about Lincoln's future, or a lack thereof. But Ford's premium marque is like the Rocky Balboa of the auto business; every time the company seems ready to go, it comes back for more. Apparently, that dogged persistence is paying off, because the industry analysts at AutoPacific have put a big check in their win column with their newly released 2014 model year vehicle satisfaction survey. And despite recent enmity for its seemingly
- Jonathon Ramsey
- Apr 14, 2014
Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
- Jeffrey N. Ross
- Nov 21, 2013
Despite all the bad recent publicity for Tesla, it would appear that its Model S customers remain the happiest of any automaker – or at the very least, they're just likely to respond as such in satisfaction surveys. For its just-released annual owner satisfaction report, Consumer Reports surveyed more than 600 Model S owners, which resulted in the all-electric hatchback receiving a top score of 99 out of 100.
- John Neff
- Nov 18, 2013
Jaguar has taken the top spot among luxury brands in the 2013 Sales Satisfaction Index, an annual survey conducted by J.D. Power that measures customer satisfaction with the experience of purchasing a new vehicle. The English brand, not even among the top three luxury automakers on the list last year, vaulted ahead of Lexus, which placed third this year after leading the list in 2011 and 2012. Porsche, meanwhile, moved into second place.
- Damon Lowney
- Aug 27, 2013
Car customer satisfaction fell for the first time in two years, according to the 2013 American Customer Satisfaction Index automobiles and light vehicles report. Over the course of 4,078 random phone and e-mail interviews between April 6 and May 22, the index, based on a scale of 0 to 100, revealed that customer satisfaction with automobiles fell from 84 in 2012 to 83. Domestic autos bring up the rear.
- Chris Tutor
- Aug 22, 2012
Last December, J.D. Power's Sales Satisfaction Index Study ranked Chrysler's Jeep, Ram and Dodge brands at the bottom of the list. The Chrysler brand itself fared somewhat better with a ranking of nine out of 19 brands.
- Zach Bowman
- Dec 2, 2011
JD Power and Associates has released the results of the organization's annual study on customer satisfaction with the vehicle buying process, and Mini has once again taken top honors among mass market brands. The study specifically looks at satisfaction among buyers and those who chose not to buy from a particular brand for a comprehensive slice of the automotive consumer masses. Among buyers, JD Power evaluated across four categories; working out the deal, salesperson, delivery process and deal
- Jeremy Korzeniewski
- Aug 17, 2011
The American Customer Satisfaction Index has released the results of its annual investigation into the automotive industry, and the biggest winners hail from Japan. Although Cadillac is tied with Lexus and Toyota atop the standings with an overall score of 87, just one short year ago the top few automakers – with Buick and Lincoln at the tippy top – hailed from the United States.
- Chris Shunk
- Jul 20, 2011
Back in 2000, Ford rolled out what it called its Blue Oval Certified dealer program to reward its best retail outlets for outstanding customer satisfaction. But after 11 years of mixed results, Automotive News reports that Ford has scrapped the plan.
- Sam Abuelsamid
- Aug 18, 2010
The annual American Consumer Satisfaction Index is out, and while the auto industry as a whole slipped this year, Lincoln-Mercury and Buick moved to the top of the heap for the first time ever. Each of the domestic brands was rated on a scale of 100, with Ford Motor Company's LM outpost scoring an 89 (up one point from last year) and General Motors' Buick holding steady at 88 points. Mercury capturing part of the top spot is somewhat bittersweet, of course, as the Blue Oval announced in June tha
- Sam Abuelsamid
- Jun 21, 2010
2011 Cadillac CTS coupe – Click above for high-res image gallery
- Chris Shunk
- Aug 19, 2008
After years of incremental improvement in customer satisfaction, a study from the University of Michigan shows that overall, Detroit automakers have declined versus their Japanese and German rivals. The study, which polls customers with six-month-old to three-year-old vehicles, shows that U.S. automakers have stalled in their quest to improve satisfaction. The problem? Rising gas prices have made truck and SUV customers very unhappy with their vehicles, which reflects negatively in the overall s
- John Neff
- Aug 14, 2007
The University of Michigan's National Quality Research Center released its American Customer Satisfaction Index today, which found that in general customer satisfaction has slightly increased this year in the automotive industry, and specifically domestic automakers have gained ground on their import competitors. While Lexus leads all brands with a score of 87 out of 100, Cadillac (86), Buick (86) and Lincoln-Mercury (86) all came within spitting distance of Toyota's luxury leader. Toyota and Ho
- Eric Bryant
- Aug 24, 2006
In yet another installment of the Mazda RX-8 customer satisfaction drama, we can confirm that the manufacturer will announce a voluntary recall on 2004, 2005 and some 2006 model year RX-8s. Mazda has confirmed to us that owners will be receiving notices in the next month or so, as the company is doing a staggered roll-out across the country.
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