Let me introduce you to the most-called phone number in America right now: 866-405-4005. This is the number that GM is giving out to customers who have questions about this morning's official announcement that GM has filed for bankruptcy protection. In a letter to customers, GM describes in a few clear words how the bankruptcy affects the company and future products, including the much-anticipated Chevy Volt. It shouldn't surprise anyone who's familiar with this car that GM says the expensive plug-in car is not going away. The "new GM" will have a number of key vehicle launches in 2009 and 2010, the letter says, including the Chevrolet Camaro, Chevy Cruze, and "the revolutionary Chevy Volt, an extended-range electric vehicle that can travel up to 40 miles on battery power alone."
You can read the letter after the jump. For more thoughts on the future of the Volt, check out the comments on this post. Thanks to Dean for the tip!
GM LETTER TO CUSTOMERS:
What does this mean for GM's current customers and future car buyers? For our current customers, GM will succeed and win by taking care of you every day. There will be no interruptions in GM's ability to take care of our customers and honor customer programs, warranties and provide replacement parts. In fact, GM has asked the court for specific orders authorizing GM to honor customer warranties and programs as it always has. You should have total confidence that:
- Our products are safe and sound;
- We will honor your existing warranty;
- GM dealers will have the same access to replacement parts as they always have;
- Customers of discontinued brands or dealerships that have closed as part of GM's viability initiative will continue to be supported by other GM dealerships;
- Customer promotions and incentives will continue without interruption;
- You do not need to do anything differently regarding your warranty;
- There is no impact on OnStar service; your OnStar subscription will remain in place
- GM continues to have a nation-wide network of Goodwrench technicians trained to
- perform maintenance and repairs on your GM vehicle
Will New GM honor customer warranty claims?
Yes. GM will succeed and win by taking care of our customers every day. New GM will assume the obligations to support the express warranties issued by GM to its customers.
Can we expect to see new products and technologies in GM's future portfolio?
Yes. GM will continue to make a significant investment in future products and new technologies. The New GM will have a number of key vehicle launches in 2009 and 2010, including:
- Chevrolet Camaro, a dramatic, moderately priced sport coupe with highway fuel economy of up to 29 mpg
- An all-new Buick LaCrosse premium midsize sedan
- The luxury midsize Cadillac SRX crossover and CTS Sport Wagon
- The Chevy Equinox and GMC Terrain, midsize crossovers with class-leading highway fuel economy of 32 mpg
- The Chevy Cruze, GM's new global compact car
- The revolutionary Chevy Volt, an extended-range electric vehicle that can travel up to 40 miles on battery power alone
Replacement parts are, and will continue to be, available to service and maintain GM vehicles. Customers can be assured that GM and our dealers are open for business and are committed to meeting the service needs of our customers now and well into the future.
Did my GM Card earnings program change? Are my earnings still valid? We intend to continue honoring customers' GM Card earnings. In its first day motions GM asked the Court to maintain the GM Card program. Customers can continue using their GM Card at more than 18 million locations where MasterCard is accepted.
Who can I contact with additional questions?
CUSTOMERS WITH QUESTIONS MAY CALL: 1-866-405-4005