jd power

Unless we're talking about tires used for specific conditions (snow, summer, off-road, etc.), we imagine most new car buyers don't think twice about the rubber on their ride. J.D. Power and Associates does, and it recently rated consumer satisfaction for the top tire brands in various vehicle ...

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition – things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first ...

Each year, J.D. Power and Associates surveys original owners of three-year-old vehicles to find out what kinds of problems they have had experienced over the last 12 months, and then it uses this data to create its annual Vehicle Dependability Study. This means that the models in the 2013 ...

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point ...

You've seen the opening to Annie Hall, right? Where Woody Allen tells the classic joke about two women grumbling about their dinner? The one complains that the food is terrible, while the other, agreeing, says the portions are too small. That's the automotive infotainment business in a ...

On first glance, General Motors seems to have a lot to crow about in the latest JD Power APEAL rankings. After all, its Chevrolet brand claimed three segment awards – the most of any single brand – and Cadillac finished tied for eighth place overall in the 2012 edition of the study. ...

Why No One Quality Report Tells The Whole Story Quality remains one of the most significant factors for folks buying a new car. There's no question that fuel economy has become a critical consideration for most folks looking to buy a new car. But quality remains one of the single most ...

Despite an overall increase in overall quality of five percent, automakers are continuing to struggle with in-car technologies, says J.D. Power in its annual Initial Quality Study. Owners reports of problems with factory-installed hands-free communication devices has increased 137 percent since ...

J.D. Power has become a household name thanks to the organization's yearly awards based on in-depth consumer surveys about all manner of goods and services. In the automotive industry, manufacturers constantly struggle to best each other for top honors, and that struggle has helped push the ...

When it comes to handing out awards, nobody works harder than J.D. Power. With surveys concocted to measure dependability, brand reputation, customer retention, quality, and whatever else the company can dream up, we sometimes wonder whether the company's plaudits aren't becoming a little like ...