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J.D. Power's latest North America Rental Car Satisfaction Study finds that enthusiasm among Millennials boosts the ratings of the whole industry. Enterprise grabs the title as the best company for the second year in a row.


New J.D. Power Research Shows Which Features Go Unused

Automakers spending an inordinate amount of resources and time rushing emerging technology and connectivity options into new cars. A new survey shows a lot of customers don't want them.


JD Power's latest APEAL Study hasn't changed much on the premium side, although Mini is the new champ for non-premium brands, besting Hyundai.


We revisit J.D. Power's Initial Quality Study and analyze what it really means.


Porsche sits at the top of the J.D. Power Initial Quality Survey for the third consecutive year. However, the big improvement comes from the Korean brands, especially Kia. The average number of reported problems is also down compared to 2014.


J.D. Power's latest survey asked 5,300 consumers what automotive technologies they're most interested in. The results aren't exactly a big surprise.


JD Power's latest Vehicle Dependability Study had it all, surprising us with Buick's second place position while reaffirming Lexus' dominant reliability.


Let's just all admit that in its current state voice recognition technology is atrocious. The success rate even with Apple's Siri feels like it hovers around 50 percent and similar systems aren't much better. There are just too many possible accents, cadences and word choices to make the tech a viable proposition right now. Even worse, all of the additional noise in a car makes things less responsive when you try to bring speech recognition onto the road. One AAA study found that using a text-to


Generation Y has overtaken Generation X among car shoppers, according to a new report on US retail vehicle sales from J.D. Power.


Just as they did in the Initial Quality Study, Porsche and Hyundai have taken the premium and non-premium crown, respectively, for the 2014 J.D. Power APEAL study. This is the tenth consecutive year for that Porsche has been rated the best premium make in the APEAL study, which attempts to figure out how pleased owners are with their purchases. For 2014, it asked 86,000 owners of MY2014 cars to rate their vehicles in 77 different categories 90 days after their initial purchase. The resulting fig


Back in the '60s and '70s, Fiat didn't exactly have an enviable reputation for quality. Of course, lack of quality and a tarnished brand reputation eventually saw the Italian automaker flee the market, only to return with the 500 and the larger 500L in the last few years. However, if J.D. Power's Initial Quality Survey for 2014 is to be believed, modern Fiat products haven't improved quite as much as we might have hoped. Fiat thinks that there is a very simple explanation for its poor performanc

See the top-quality cars by segment for 2014, according to the J.D. Power Initial Quality Study.


Consumers continue to struggle with the advanced user interfaces and technologies being fitted to new cars, according to the latest J.D. Power Initial Quality Study. Overall, the industry average for problems per 100 vehicles climbed three percent, to 116 issues reported in the first 90 days of ownership.


Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.


For the first time since 1998, J.D. Power and Associates says its data shows that the average number of problems per 100 cars has increased. The finding is the result of the firm's much-touted annual Vehicle Dependability Study, which charts incidents of problems in new vehicle purchases over three years from 41,000 respondents.


Lack of refueling costs is very good. Low emissions are even better. That's a brief synopsis of an also-brief report from J.D. Power, which attempted to suss out the reasons why Americans buy electric vehicles, among other things.


Jaguar has taken the top spot among luxury brands in the 2013 Sales Satisfaction Index, an annual survey conducted by J.D. Power that measures customer satisfaction with the experience of purchasing a new vehicle. The English brand, not even among the top three luxury automakers on the list last year, vaulted ahead of Lexus, which placed third this year after leading the list in 2011 and 2012. Porsche, meanwhile, moved into second place.


The 16-day government shutdown that dominated newscasts and headlines for the first half of October doesn't look to have had a dramatic impact on monthly sales, according to separately filed reports by Kelley Blue Book and JD Power. The news is even more welcomed following September's sales, which saw the first year-over-year decline in 27 months.


J.D. Power has just revealed the results of its 2013 APEAL Study, which looks at which brands have the most appealing cars based on sales figures, dealer inventory, brand loyalty, transaction and trade-in prices. The study was revamped for 2013, and places a larger focus on the new tech and infotainment options available to customers. All told, study participants gauged their vehicles on 77 different attributes, delivering a score out of a 1,000 points.


J.D. Power and Associates has released its annual Initial Quality Study, and this year, Porsche and General Motors took the spotlight. The study, which asks new car owners to report problems experienced during the first 90 days of ownership, found that overall, the industry averages 113 problems per 100 vehicles.

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