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    Study: Hyundai, Porsche top J.D. Power APEAL study
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    Just as they did in the Initial Quality Study, Porsche and Hyundai have taken the premium and non-premium crown, respectively, for the 2014 J.D. Power APEAL study. This is the tenth consecutive year for that Porsche has been rated the best premium make in the APEAL study, which attempts to figure ...

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    Report: How Fiat explains its disastrous J.D. Power quality scores
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    Back in the '60s and '70s, Fiat didn't exactly have an enviable reputation for quality. Of course, lack of quality and a tarnished brand reputation eventually saw the Italian automaker flee the market, only to return with the 500 and the larger 500L in the last few years. However, if J.D. Power's ...

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    Official: Porsche, Hyundai and GM impress in J.D. Power Initial Quality Study, Fiat and Jeep don't
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    Consumers continue to struggle with the advanced user interfaces and technologies being fitted to new cars, according to the latest J.D. Power Initial Quality Study. Overall, the industry average for problems per 100 vehicles climbed three percent, to 116 issues reported in the first 90 days of ...

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    Study: J.D. Power customer survey of dealers counts Cadillac, Buick as big winners
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    Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent ...

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    Study: J.D. Power study sees new car dependability problems increase for first time since 1998
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    For the first time since 1998, J.D. Power and Associates says its data shows that the average number of problems per 100 cars has increased. The finding is the result of the firm's much-touted annual Vehicle Dependability Study, which charts incidents of problems in new vehicle purchases over three ...

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    Study: Jaguar ousts Lexus from atop J.D. Power 2013 Sales Satisfaction Index
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    Jaguar has taken the top spot among luxury brands in the 2013 Sales Satisfaction Index, an annual survey conducted by J.D. Power that measures customer satisfaction with the experience of purchasing a new vehicle. The English brand, not even among the top three luxury automakers on the list last ...

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    Report: Analysts estimate October sales will jump between 8-12 percent
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    The 16-day government shutdown that dominated newscasts and headlines for the first half of October doesn't look to have had a dramatic impact on monthly sales, according to separately filed reports by Kelley Blue Book and JD Power. The news is even more welcomed following September's sales, ...

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    Study: Updated J.D. Power APEAL study shines on VW Group, Chevy
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    J.D. Power has just revealed the results of its 2013 APEAL Study, which looks at which brands have the most appealing cars based on sales figures, dealer inventory, brand loyalty, transaction and trade-in prices. The study was revamped for 2013, and places a larger focus on the new tech and ...

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    Study: New J.D. Power Initial Quality Study puts Porsche, GM in spotlight
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    J.D. Power and Associates has released its annual Initial Quality Study, and this year, Porsche and General Motors took the spotlight. The study, which asks new car owners to report problems experienced during the first 90 days of ownership, found that overall, the industry averages 113 problems ...

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    Study: J.D. Power says drivers increasingly frustrated by low-rolling resistance and run-flat tires
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    Unless we're talking about tires used for specific conditions (snow, summer, off-road, etc.), we imagine most new car buyers don't think twice about the rubber on their ride. J.D. Power and Associates does, and it recently rated consumer satisfaction for the top tire brands in various vehicle ...

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    Study: Satisfaction with dealer service rises, Lexus and GMC are tops
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    During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition – things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first ...

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    Study: J.D. Power: Vehicle dependability at all-time high, Lexus and Porsche lead
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    Each year, J.D. Power and Associates surveys original owners of three-year-old vehicles to find out what kinds of problems they have had experienced over the last 12 months, and then it uses this data to create its annual Vehicle Dependability Study. This means that the models in the 2013 ...

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    J.D. Power: Mini, Lexus again offer most satisfying sales experience
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    JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point ...

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    Study: Never mind the problems, car buyers still happier with hands-free tech
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    You've seen the opening to Annie Hall, right? Where Woody Allen tells the classic joke about two women grumbling about their dinner? The one complains that the food is terrible, while the other, agreeing, says the portions are too small. That's the automotive infotainment business in a ...

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    Study: Chevy earns most nods in 2012 J.D. Power APEAL study... sort of
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    On first glance, General Motors seems to have a lot to crow about in the latest JD Power APEAL rankings. After all, its Chevrolet brand claimed three segment awards – the most of any single brand – and Cadillac finished tied for eighth place overall in the 2012 edition of the study. ...

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    Opinion: What's the right way to read an automotive quality report?
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    Why No One Quality Report Tells The Whole Story Quality remains one of the most significant factors for folks buying a new car. There's no question that fuel economy has become a critical consideration for most folks looking to buy a new car. But quality remains one of the single most ...

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    Official: J.D. Power Initial Quality Study highlights infotainment woes, puts Lexus on top
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    Despite an overall increase in overall quality of five percent, automakers are continuing to struggle with in-car technologies, says J.D. Power in its annual Initial Quality Study. Owners reports of problems with factory-installed hands-free communication devices has increased 137 percent since ...

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    Who, exactly, is J.D. Power?
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    J.D. Power has become a household name thanks to the organization's yearly awards based on in-depth consumer surveys about all manner of goods and services. In the automotive industry, manufacturers constantly struggle to best each other for top honors, and that struggle has helped push the ...

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    Official: Lexus, Mini take home dealer satisfaction laurels in latest J.D. Power survey
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    When it comes to handing out awards, nobody works harder than J.D. Power. With surveys concocted to measure dependability, brand reputation, customer retention, quality, and whatever else the company can dream up, we sometimes wonder whether the company's plaudits aren't becoming a little like ...

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    Study: J.D. Power reports vehicle dependability has substantially improved
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    Remember the days of planned obsolescence? They're over. The latest J.D. Power Vehicle Dependability Study shows a 13-percent improvement in new car dependability over the first three years of ownership. The latest sample of 2009 model year vehicles shows the lowest rate of problems since the ...

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