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29J.D. Power confirms auto voice-recognition tech is as lousy as we think

Let's just all admit that in its current state voice recognition technology is atrocious. The success rate even with Apple's Siri feels like it hovers around 50 percent and similar systems aren't much better. There are just too many possible accents, cadences and word choices to make the tech a viable proposition right now. Even worse, all of the additional noise in a car makes things less responsive when you try to bring speech recognition onto the road. One AAA study found that using a text-to

15Gen Y car shoppers overtake Gen X buyers, still trail boomers

Generation Y has overtaken Generation X among car shoppers, according to a new report on US retail vehicle sales from J.D. Power.

8Hyundai, Porsche top J.D. Power APEAL study

Just as they did in the Initial Quality Study, Porsche and Hyundai have taken the premium and non-premium crown, respectively, for the 2014 J.D. Power APEAL study. This is the tenth consecutive year for that Porsche has been rated the best premium make in the APEAL study, which attempts to figure out how pleased owners are with their purchases. For 2014, it asked 86,000 owners of MY2014 cars to rate their vehicles in 77 different categories 90 days after their initial purchase. The resulting fig

151How Fiat explains its disastrous J.D. Power quality scores

Back in the '60s and '70s, Fiat didn't exactly have an enviable reputation for quality. Of course, lack of quality and a tarnished brand reputation eventually saw the Italian automaker flee the market, only to return with the 500 and the larger 500L in the last few years. However, if J.D. Power's Initial Quality Survey for 2014 is to be believed, modern Fiat products haven't improved quite as much as we might have hoped. Fiat thinks that there is a very simple explanation for its poor performanc

83Porsche, Hyundai and GM impress in J.D. Power Initial Quality Study, Fiat and Jeep don't

Consumers continue to struggle with the advanced user interfaces and technologies being fitted to new cars, according to the latest J.D. Power Initial Quality Study. Overall, the industry average for problems per 100 vehicles climbed three percent, to 116 issues reported in the first 90 days of ownership.

42J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.

63J.D. Power study sees new car dependability problems increase for first time since 1998

For the first time since 1998, J.D. Power and Associates says its data shows that the average number of problems per 100 cars has increased. The finding is the result of the firm's much-touted annual Vehicle Dependability Study, which charts incidents of problems in new vehicle purchases over three years from 41,000 respondents.

29J.D. Power asks EV buyers why they buy EVs

Lack of refueling costs is very good. Low emissions are even better. That's a brief synopsis of an also-brief report from J.D. Power, which attempted to suss out the reasons why Americans buy electric vehicles, among other things.

42Jaguar ousts Lexus from atop J.D. Power 2013 Sales Satisfaction Index

Jaguar has taken the top spot among luxury brands in the 2013 Sales Satisfaction Index, an annual survey conducted by J.D. Power that measures customer satisfaction with the experience of purchasing a new vehicle. The English brand, not even among the top three luxury automakers on the list last year, vaulted ahead of Lexus, which placed third this year after leading the list in 2011 and 2012. Porsche, meanwhile, moved into second place.

16Analysts estimate October sales will jump between 8-12 percent

The 16-day government shutdown that dominated newscasts and headlines for the first half of October doesn't look to have had a dramatic impact on monthly sales, according to separately filed reports by Kelley Blue Book and JD Power. The news is even more welcomed following September's sales, which saw the first year-over-year decline in 27 months.

43Updated J.D. Power APEAL study shines on VW Group, Chevy

J.D. Power has just revealed the results of its 2013 APEAL Study, which looks at which brands have the most appealing cars based on sales figures, dealer inventory, brand loyalty, transaction and trade-in prices. The study was revamped for 2013, and places a larger focus on the new tech and infotainment options available to customers. All told, study participants gauged their vehicles on 77 different attributes, delivering a score out of a 1,000 points.

91New J.D. Power Initial Quality Study puts Porsche, GM in spotlight

J.D. Power and Associates has released its annual Initial Quality Study, and this year, Porsche and General Motors took the spotlight. The study, which asks new car owners to report problems experienced during the first 90 days of ownership, found that overall, the industry averages 113 problems per 100 vehicles.

158J.D. Power says drivers increasingly frustrated by low-rolling resistance and run-flat tires

Unless we're talking about tires used for specific conditions (snow, summer, off-road, etc.), we imagine most new car buyers don't think twice about the rubber on their ride. J.D. Power and Associates does, and it recently rated consumer satisfaction for the top tire brands in various vehicle segments, and it found that Michelin was consistently at or among the top-satisfying tire brands. As a part of this study, it also found some interesting data regarding two growing types of tires: run-flat

48Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition – things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.

18J.D. Power: Mini, Lexus again offer most satisfying sales experience

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point scale. That's up from 648 in 2011. Dealer satisfaction also increased by five points over last year as well.

26Never mind the problems, car buyers still happier with hands-free tech

You've seen the opening to Annie Hall, right? Where Woody Allen tells the classic joke about two women grumbling about their dinner? The one complains that the food is terrible, while the other, agreeing, says the portions are too small. That's the automotive infotainment business in a nutshell.

40Chevy earns most nods in 2012 J.D. Power APEAL study... sort of

On first glance, General Motors seems to have a lot to crow about in the latest JD Power APEAL rankings. After all, its Chevrolet brand claimed three segment awards – the most of any single brand – and Cadillac finished tied for eighth place overall in the 2012 edition of the study. But upon closer inspection, the results may not be quite so rosy for The General.

18What's the right way to read an automotive quality report?

Why No One Quality Report Tells The Whole Story

129J.D. Power Initial Quality Study highlights infotainment woes, puts Lexus on top

Despite an overall increase in overall quality of five percent, automakers are continuing to struggle with in-car technologies, says J.D. Power in its annual Initial Quality Study. Owners reports of problems with factory-installed hands-free communication devices has increased 137 percent since 2009, when such infotainment solutions were offered mostly in high-end models only.

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