car service

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition – things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first ...

Audi UK has introduced the Audi Cam, a new – and for owners, hopefully more informative and reliable – way to interact with service advisors and technicians. After a car is dropped off, technicians will use a Flip-like camera to videotape and provide audio commentary for any issues ...

General Motors is hoping to snag buyers who'd otherwise be driving an Audi A6, BMW 5 Series or Mercedes-Benz E-Class when it launches the new Cadillac XTS next year. That may prove a tall order, but the General is going about it in an interesting way. Rather than (or in addition to) marketing ...

Handing your pride and joy over to a service tech is a nerve fraying experience. While the vast majority of service personnel out there are well trained, courteous and quick about their work, there are bad apples in every bushel, ...

Corporate clients have long grown accustomed to being shuttled around in the back seats of Panther-platform Fords. The throwback Town Car that most car services run doesn't exactly sip fuel, so T.J. Donaghy of Orlando, Florida decided a Toyota Camry Hybrid would be a good addition to his fleet at ...

Here's a policy we'd like to see made standard across every border.Al-Futtaim Motors has promised full-car service on all Toyota and Lexus vehicles within 59 minutes. The policy started last month on the 15th and will end 59 days later on August 12th. Unfortunately, the service only applies to ...

Consumer Reports (CR) took a sampling of 204 OnStar subscribers to see how they used General Motors' telematics service, and then examined whether it is worth the monthly fee. CR discovered that only 63 percent of subscribers had ever pressed GM's vaunted blue button. Of those ...