Chrysler owners are hopping mad after experiencing a series of electrical gremlins in some of the company's vehicles. Issues range from mere annoyances – windows rolling down and radios turning off of their own accord – to serious safety issues, with headlights that randomly shut off at night and cars that stall and refuse to start.

The issues are being blamed on the total integrated power module, which can cost up to $1,000 for customers to replace. This, of course, has led to a hefty batch of complaints to the National Highway Traffic Safety Administration, with 240 owners expressing their displeasure so far. Another site, CarComplaints.com, has registered over 300 complaints relating to the 2010 to 2011 Jeep Grand Cherokee and Dodge Durango, alone, according to The New York Times.

Chrysler has acknowledged that it's investigating the complaints and is analyzing the faulty TIPMs, but that isn't quite enough for customers of the affected vehicles. The newspaper has snagged a few of the more harrowing tales with the electrically challenged Chrysler products, culled from the NHTSA complaints.

One customer recounted a 2011 Grand Cherokee that would shut off at highway speed, with no warning. This same customer said her problems were "worse than [the] GM issue."

"Are they insane?," another customer complained. "We could have been in a serious accident. I just purchased this car in November of 2013 because I thought it would be safe for me and my new baby, and now I have to dish out $1,300 because of a faulty part."

The complaints have elicited responses from the Center for Auto Safety, one of the most strongly critical voices of General Motors' ignition switch recall. The advocacy group is, according to The New York Times, formally requesting that NHTSA investigate the issue.

This isn't the first time the TIPM has caused issues. NHTSA investigated the systems in 2007 after Jeep Wrangler and Dodge Nitro customers complained. That led to an 81,000-unit recall. That was followed in 2011 by a technical service bulletin covering the 2011 Ram 1500, as well as the troublesome Grand Cherokee and Durango.

While Chrysler has acknowledged the problems, it's unclear what, if anything, it will do about it. The company recently filed a motion disputing the electrical issues as part of a 2013 class-action suit, moving to dismiss the case, which was filed in the US Court in California's Central District. According to The Times, the judge in that case hasn't reached a decision.


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  • 55 Comments
      Finklestein
      • 3 Months Ago
      To all the customers complaining:
      You bought a Chrysler/Dodge...if safety and reliability were a determining factor in your purchase, perhaps you should have done your homework before buying. 
      This by no means makes it OK for any auto manufacturer to ignore administering strict safety protocols and QC standards but any recent JD Power study could have steered you well and clear away from this brand. 
        Bob
        • 3 Months Ago
        @Finklestein

        Yes let us buy Ford or GM - they have the SAME problems, if not worse.  So get off your damn high horsed, modern electronics is the problem, modern manufacturing methods are the problem NOT the company left with NO option as to where to buy these.

          **m***
          • 3 Months Ago
          @Bob

          Maybe GM but not Ford !!! Have you driven a FORD lately ?? They are making some damn fine Cars and Trucks. 

        sirjaysmith
        • 3 Months Ago
        @Finklestein

        Steer you clear of what exactly? The least reliable brand on the Jd list has barely 2 problems per car, while the most reliable is about half a problem. This a small disparity as quality is way up across the board. 

        Problems happen, just because you were the one it happened to doesn't mean a thing, stop being stupid with illogical arguments.

      iamnid
      • 3 Months Ago

      My 2011 grand Cherokee was nothing but problems from the start. In addition to the various bits of plastic that fell off and/or were missing, it decided at 15,000 miles to refuse to start sporadically. 4 months of rental cars while Jeep replaced everything from the battery to the ECU to the TIPM only to return it to me and have it refuse to start again. Eventually it was declared a lemon. Chrysler offered a sweet deal on a replacement but it was a case of "fool me once, shame on you, fool me twice, shame on me." I took the money they offered instead. Awful experience. 

      Dana Dietz
      • 3 Months Ago

      Having this issue now with my 2011 Grand Cherokee. Doesn't want to start all the time. Just started happening last week. The Jeep has 46,000 miles on it. I really hope they issue a recall for this soon! How many people will be injured before they do the recall? Shutting off while driving... Come on!

        iamnid
        • 3 Months Ago
        @Dana Dietz

        Sounds like what happened to my 2011 but mine was at 15,000. Chrysler bought it back from me.

      otwpalm
      • 3 Months Ago

      Never will understand why anyone would buy a Jeep product! The Jeep brand has the worst reliability record of any brand sold in America in the last 40 years. Jeep has always sold crappy vehicles, why buy them?

      casper
      • 3 Months Ago

      nothing new for Chrysler. I have replaced SEVERAL tipm's in the full size ram trucks. 05-06 and newer went to those stupid things. they control everything in the rig, and only a couple fuses, integrated relays you cant replace ect. diagnostics is horrible on them, cause the only way to KNOW for sure is to replace it.

        sirjaysmith
        • 3 Months Ago
        @casper

        Agreed, the TIPMs are a pain. While my 2011 Jeep Wrangler has had no issues, its a less than stellar design. But it was a nice parting gift from yours truly, Mercedes. before they bailed with Chrysler's money and leaving them high and dry.

      SloopJohnB
      • 3 Months Ago

      Just another reason not to buy a Chrysler product.

      Nothing to see here.

      Moving on...

      Obsidius
      • 3 Months Ago

      Simply stated, buy a Toyota.

      johnvanos
      • 3 Months Ago

      Domestic  =  deathtrap

      Never  buy  US  junk  its  made  by  obese  diabetic clockwatchers.

        Tariff The Imports
        • 3 Months Ago
        @johnvanos

        Chrysler is no longer a domestic. They're headquartered in London England and are owned/operated by Fiat



          yonomo200
          • 3 Months Ago
          @Tariff The Imports

          Chrysler is headquartered in Auburn Hills, as it has been for many, many years.

        Oldiebutgoodie
        • 3 Months Ago
        @johnvanos

        The majority of "US junk" has forgein parts.

      jamesm
      • 3 Months Ago

      I have a 2008 jeep wrangler and there is a problem with all the dash lights coming on for no reason. There is a recall for right hand jeeps but left hand, i guess we get screwed. I drive it with the lights on. Only light thats does not come on is the oil. It only has 60,000 on it. And had around 5 recalls. But this is a joke. Everone is having the same problem with 2007 and up. Jeep fix my jeep. Or never again this is my (30) jeep. But after this i really thing i done with them.


      Cool people
      • 3 Months Ago

      Recalls are so common. It's hardly news.

      Does anyone think the Grand Cherokee would be a great platform for a

       El Camino type UTE ?  Rear wheel drive and tough chassis. I'm in !

      AnandRS
      • 3 Months Ago

      That what happens when the electrical components, installed are made in China with garbage materials and cheap low tech labour

        SloopJohnB
        • 3 Months Ago
        @AnandRS

        That may beā€¦but it's because ChryCo is incompetent at managing their supply chain.  Many components are sourced from China, Audi does it as well.  But you have to monitor and test your lots from Chinese suppliers because they WILL cheat and/or counterfeit.

          Bob
          • 3 Months Ago
          @SloopJohnB

          and where do you think GM gets their parts?  From their plants in, ready for it, CHINA!!!  Even GM goes as far as to design and build there, no American worker input anywhere. At least Chrysler designs, etc.designs here in the states!

      American
      • 3 Months Ago

      My wife and I have a 2012  V6 Challenger and a 2012 Hemi Durango RT. We bought both new. I have 60,000 miles on the Challenger. She has 24,000 miles on the Durango. Neither car has had any problems at all... not so much as a burned out tail light. Chrysler is making wonderful cars these days. We are very happy and very much in love with both cars..

        charles
        • 3 Months Ago
        @American

        My Fiat and Maserati are also AWESOME,NO PROBLEMS.Even if I had problems I would be willing to get them fixed,because I buy only what I love

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