• 2010 Dodge Grand Caravan front 3/4

  • 2010 Dodge Grand Caravan

  • 2010 Dodge Grand Caravan open doors

  • 2010 Dodge Grand Caravan front 3/4

  • 2010 Dodge Grand Caravan cargo area

  • 2010 Dodge Grand Caravan interior

  • 2010Dodge Grand Caravan gauges

General Motors isn't the only automaker with ignition switch problems. Chrysler is fighting it too and is now announcing a recall of 695,957 examples worldwide of the Chrysler Town & Country and Dodge Grand Caravan minivans from the 2008-2010 model years, plus the 2009-2010 Dodge Journey.

According to a statement from Chrysler, the models have a bad wireless ignition node detent ring in the ignition switch, making it possible for drivers to appear to have the key in the "Run" position but for the spring not to fully engage. It can then slip back to the "Accessory" position and shut the car off. If this happens, the vehicle loses power steering, brake boost and the airbags.

There is some disparity about the number of vehicles affected under this recall. In its statement, Chrysler claims that it covers 525,206 vehicles in the US, 102,892 in Canada, 25,591 in Mexico and 42,268 elsewhere. However, the recall announcement posted by The National Highway Traffic Safety Administration lists an estimated 438,109 vehicles in the US. Chrysler spokesperson Nick Cappa told Autoblog via email that the reasoning for the different figures "will become clear at a later date."

To fix the problem, Chrysler will install a new detent ring in the vehicles. It will begin contacting owners soon, and obviously the repair will be free of charge.

This isn't the first time this problem has cropped up in these models. Chrysler issued a recall for 248,437 vehicles in 2011 for certain 2010 model year examples. A few weeks ago, NHTSA also began investigating the 2008-2010 model years of the affected models for ignition switch problems. At this time, it's not clear whether that evaluation and this campaign are linked.

Chrysler told Autoblog that it has no reports of injuries related to the problem. Scroll down to read the company's statement and the NHTSA recall report.
Show full PR text
Statement: Expansion of Wireless Ignition Node (WIN) safety recall

July 1, 2014 , Auburn Hills, Mich. - Out of an abundance of caution, Chrysler Group is expanding a previous safety recall to install a more robust WIN module detent ring.

A previous recall in 2010 included 196,000 Chrysler Town & Country, Dodge Grand Caravan and Dodge Journey vehicles built August 2, 2009 through June 17, 2010.

The expansion includes an additional 695,957 vehicles manufactured January 29, 2007 through August 1, 2009.

Vehicles equipped with a FOB key may experience inadvertent ignition switch displacement from the "run" to "accessory" position while driving. If the switch is not fully engaged in the "on" position of the detent ring inside the module, the spring-loaded switch may allow the key to spring past the "on" position and into the "accessory" position. This action will shut off the engine and passive restraint systems, including air bags.

The issue was originally identified through the Company's internal quality control research and customer input. Chrysler Group is unaware of any injuries related to the expansion.

Chrysler Group dealers will, at no cost to customers, install the new WIN detent ring in affected vehicles.

Chrysler Group will contact affected customers and advise them when service is available.

An estimated 525,206 vehicles are located in the U.S.; 102,892 are in Canada; 25,591 are in Mexico and 42,268 are outside the NAFTA region.

Customers with additional questions may call Chrysler Group's Customer Assistance Center at 1-800-853-1403.

RECALL Subject : Ignition Switch may Turn Off , 1 INVESTIGATION(S)

Report Receipt Date: JUN 26, 2014
NHTSA Campaign Number: 14V373000
Potential Number of Units Affected: 438,109
All Products Associated with this Recall
Vehicle Make Model Model Year(s)

Manufacturer: Chrysler Group LLC

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.

Chrysler will notify owners, and dealers will modify the ignition switch, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is L25. Note: This is an expansion of recall 11V-139.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

I'm reporting this comment as:

Reported comments and users are reviewed by Autoblog staff 24 hours a day, seven days a week to determine whether they violate Community Guideline. Accounts are penalized for Community Guidelines violations and serious or repeated violations can lead to account termination.

    • 1 Second Ago
      • 6 Months Ago
      Over 100 years of auto manufacturing and people cannot build a decent ignition switch...
        • 6 Months Ago
        Actually, it's more like: 100 years of auto manufacturing, and the bean counters STILL overrule basic safety requirements. For $2.50-5.00 more per switch, they could probably make them MIL spec.. Guess I'll be getting a recall notice soon ('08 GC for the wife).
          • 6 Months Ago
          True. And very sad. Why is it so difficult for automakers to understand high quality equals more sales, better reputation, etc. Toyota had it at one point and has now settled for mediocre to crap.
        Radioactive Flea
        • 6 Months Ago
        I was just thinking the same thing.
      • 6 Months Ago
      GM WILL STOP AT NOTHING! Now their blaming Chrysler for their recalls. lol
      • 6 Months Ago
      Push to start is starting to sound like a life saving feature. I've never heard of one of those spontaneously turning off.
        Larry Litmanen
        • 6 Months Ago
        Maybe because it was not truly mass produced yet, once the cost will fall to where corners will need to be cut.
      Radioactive Flea
      • 6 Months Ago
      I think the real question everyone should be asking is; who makes the switch?
      • 3 Months Ago

      My dealer is telling me 6 days, 6 weeks, or 6 months to get the part and they'll let us know when it gets here.  In the interim my ignition switch locked up and would not turn on my vehicle. I took it to the dealer and they said the failure was not part of the recall. $620 later............

        • 3 Months Ago

        yes, every once in a while I have to turn the key 3,4, sometimes 5 times to get it to start

      • 4 Months Ago

      Guess they don't care about the safety of their customers. There is no reason that this part should take so long to get.  Never got the first notice on this recall going back to June 2011. So after over 3 years they still don't have the part.



      Cindy Radtke Haller
      • 4 Months Ago

      Someone I know was driving on a very busy tollway to get to work, when the van just  shut off.  They were getting off the tollway on the exit ramp, good thing the steering wheel was already turned, otherwise they would have gone right off the ramp and into the ground and they would have been seriously injured if not killed.  This very inexpensive part had best come in soon before something seriuos happens to people. 

        Koni P
        • 2 Months Ago
        @Cindy Radtke Haller

        This happened to me in my 2010 Dodge Journey.  I was told to take the extra keys offf my ring or pay over $1K for a new ignition switch.  Very poorly made vehicle.  I have had a ton of issues and no one wants to do anything about it.  I have reported it in case my kids or I meet our demise.

      • 3 Months Ago

      It's been a few months since we got the recall notice, says they will let us know when the replacement part is available? I think I am going to call & demand a loner vehicle if they can't fix it by wintertime---don't want the van to randomly shut off on a sheet of ice!

      Larry Litmanen
      • 6 Months Ago
      Why is the recall taking place now? It took them over 4 years to notice that car can turn off while driving?
        • 6 Months Ago
        @Larry Litmanen
        Well, first of all no one was reportedly injured due to this recall. Secondly, according to the press release, the recall was initiated "out of an abundance of caution" telling me that it really wasn't an issue for these 700K minivans, however they are doing it just for good measure. GM took 13+ years along with numerous casualties/injuries before initiating a recall. Chrysler's 4 years and no casualties/injuries looks pretty good to me, doing it only out of extra precaution.
        • 6 Months Ago
        @Larry Litmanen
        Probably because it isn't much of an issue, just like with GM.
          Larry Litmanen
          • 6 Months Ago
          I think this GM recalled caused you to completely lose your mind. I don't know why you keep defending GM, i suspect because you do not want 0bama look bad, but even partisan politics should have it's limits. Dude, people died, GM admitted that it was wrong, let it go.
      • 6 Months Ago
      So how many recalled vehicles does this one make?
      • 6 Months Ago
      wonder if Mercedes is going to be recalling cars, since the switch/fob design used in these minivans is a design from Stuttgart.
      • 6 Months Ago
      when will we be getting the paper work to have this fixed
    • Load More Comments