• Dec 28, 2009
2010 Chevrolet Equinox – Click above for high-res image gallery

General Motors' hot selling new Theta platform crossovers, the 2010 Chevrolet Equinox and 2010 GMC Terrain, face their first recall. The National Highway Traffic Safety Administration has announced that GM will recall some 59,031 units of the popular CUVs due to a potential problem in the HVAC system.

According to NHTSA, an unspecified fault in the system's software programming can render the heating, air conditioning, defroster, radio control, and panel backlighting to be rendered inoperative. Without proper defrosting and defogging capabilities, visibility can be diminished, increasing the possibility of a crash. (Presumably, you all can drive safely without use of the tunes)

In any case, beginning in January, Chevrolet and GMC dealers will be instructed to replace the computer modules in the center console to repair the problem. If you're an owner of one of these crossovers, click through to the jump for instructions on how to contact Chevrolet or GMC for further information.



Photos by John Neff / Copyright ©2009 Weblogs, Inc.

Photos by Jonathon Ramsey / ©2009 Weblogs, Inc.

[Source: National Highway Traffic Safety Administration]

PRESS RELEASE:

Vehicle Make / Model: Model Year(s):
CHEVROLET / EQUINOX 2010
GMC / TERRAIN 2010

Manufacturer: GENERAL MOTORS CORP. Mfr's Report Date: DEC 18, 2009
NHTSA CAMPAIGN ID Number: 09V489000
N/A
NHTSA Action Number: N/A

Component: VISIBILITY:DEFROSTER/DEFOGGER SYSTEM
Potential Number of Units Affected: 59031

Summary:
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010 CHEVROLET EQUINOX AND GMC TERRAIN VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 103, "WINDSHIELD DEFROSTING AND DEFOGGING SYSTEMS AND WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 101, CONTROLS AND DISPLAYS". THE SOFTWARE IN THE CENTER INSTRUMENT PANEL CAN CAUSE THE HEATING, AIR CONDITIONING, DEFROST, AND RADIO CONTROLS, AS WELL AS THE PANEL ILLUMINATION TO BECOME INOPERATIVE.

Consequence:
DRIVING WITHOUT A FUNCTIONING DEFROST SYSTEM CAN DECREASE YOUR VISIBILITY UNDER CERTAIN DRIVING CONDITIONS AND COULD RESULT IN A CRASH WITHOUT WARNING
.
Remedy:
DEALERS WILL REPLACE THE COMPUTER MODULE IN THE CENTER INSTRUMENT PANEL FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JANUARY 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463 OR AT WWW.GMOWNERCENTER.COM.

Notes:
GM SAFETY RECALL NO. 090298. OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV .


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  • 46 Comments
      • 5 Years Ago
      This is refreshing. GM is making us proud, still producing junk. GM = Gross mismanagement
      ibanezspiderXIII
      • 5 Years Ago
      No goddamn surprise to me....GM has failed me twice already. F.a.q. them....f.a.q. them all.....their electronic computer modules are more sh*t than the other cars that I have tried. I've taken my car twice to the dealership only to have them reset the system since it seems to me that either they or GM CANT PROVIDE THEM THE NECESSARY TOOLS to perform the job.
      javier
      • 3 Years Ago
      humming noise coming from speakers even though radio is off.
      • 5 Years Ago
      This is a manufacturer-initiated recall. The manufacturers are required to notify the NHTSA for all recalls, and that is why this is posted on the NHTSA site.
      The posting also refers to this being caused by the system software, and is not a result of bigger hardware problems. Good that the company is taking care of it aggressively.
      • 5 Years Ago
      Kudos to GM for actually owning up to such problems so promptly. This would in no way make me less likely to buy a vehicle from them. In fact, I now have confidence that any problems encountered will in fact be quickly remedied.

        • 5 Years Ago
        urchin: So is unintended acceleration, rusted out frames and engine sludge but we all know what happened in those cases.
        • 5 Years Ago
        Urchin: because we all know that cars have become so over-complicated and production timelines are so rushed by auto press windbags wanting a total (-ly unnessacary) update every few years that it is unlikely that 100% of things will work 100% of the time. Since some sort of failure is pretty much guaranteed, it comes down to how a company handles such failures. Do the engineers fix it so the public can drive safely, or do the lawyers come out and try to sweep things under the floor mat?
        • 5 Years Ago
        What do you mean Kudos, it's a serious problem, they have to fix it. Has it come to this that we are celebrating the fact that an auto company is patted on the back for fixing its own mistakes?


      • 5 Years Ago
      So this is because the lighting on the defroster controls can go dark due to a software bug? What an unlikely way to have a recall. My 2000 Audi A6 had problems where the radio lighting would flicker and go out, Audi had this problem on all radios in A6s for 2 years in the US (they only had one model had unit and it was a flaw in the unit). If it had been in the item just below it in the stack (A/C instead of radio) it might have been an expensive recall.

      Just goes to show I guess that getting things right pays off in unexpected ways.
      • 5 Years Ago
      I am proud that GM has come out and admitted they make crap.
      • 5 Years Ago
      I have owned two brand new GM cars. Both had an alternator problem within six months and had to be replaced. Both were new and were under warranty,however, one of them according to the GM dealer also took the battery that was only six months old. GM paid for the alternator since they claimed that it was the most expensive but there was no way to prove that the battery caused the alternator to go or the alternator caused the battery to go and they were doing me a favor by replacing the more expensive part.Net result is I had to pay for a battery in a new car that had barely been driven and only had six months on the warranty.I never bought another GM car again.

      One of my cars is 2002 Kia Optima and I never have had one provblem.My parents bought a new Kia Sedona that had just as much on it as an amercian car at a great deal less and also no problems. The Tax payers had to pay GM billions of dollars and they still produce junk.
      • 5 Years Ago
      I'm surprised GM didn't get upset and bitch about this recall and deny any wrong doing in the L.A. Times.
      I guess you need to kill people first before you go about denying things.
        • 5 Years Ago
        True Crime: because of all the mouth-breathing Toyota fanboys?
        • 5 Years Ago
        Ummm... HUH???
        • 5 Years Ago
        @ Derek

        Only people I see talking about Toyota in here are Detroit fanboys, and that's the only people I see trolling.
        • 5 Years Ago
        Note to bssplayr: this is how you troll about toyota without using the word "toyota"
        • 5 Years Ago
        er...... This isn't a voluntary recall, its a mandatory one ordered by the NHTSA.

        Who cares anyway, its a minor recall, I don't see why there needs to be such mouth-breathing Detroid fanboys trying to defend this. WTF is wrong with you people?
      • 5 Years Ago
      I wonder who the parts supplier is?
        • 5 Years Ago
        Glock - That is between the supplier and the auto manufacturer. The customer doesn't care about that. Again, this is GM's responsibility. GM must settle the issue with their supplier not GM's customer.
        • 5 Years Ago
        duke - That does not matter to the end consumer but not for the reason the idiot above me said. It doesn't matter to the consumer because the consumer does not buy the car from the supplier, they buy the car from the manufacturer of the end product and that is all he cares about. This is GM's responsibility.
        • 5 Years Ago
        what does that matter..gm probably assembled it to the rest of the car incorrectly...
        • 5 Years Ago
        "Who cares: it's GM's car and their problem. Their name is all over it."

        Suppliers do incur liability for these recalls so it does matter.
      • 5 Years Ago
      These are still great cars from GM. The real test is how will the media cover this, front page news, a quick blurb, interrupt your favorite show with breaking news...?
      • 5 Years Ago
      It's about time!! I lemon lawed my 2008 Saturn Vue over this back in May 2008 after only having it since Nov 4, 2007 with less than 4,000 miles on it. I even posted about it on the Edmunds forums.
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