2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible 2013 Ford Mustang GT Convertible
A weekend rental of a Ford Mustang GT Convertible sounds like a nice, relaxing way to burn some gas, but one Nova Scotia woman's two-day rental is turning into a months-long headache. In early October, Kristen Cockerill picked up the Mustang from Enterprise Rent-A-Car, and she returned it the following day as stipulated by the rental contract. Unfortunately, she dropped the car off on a Sunday – a day on which the particular Enterprise office is closed – and the car ended up being stolen overnight.

Now, two months later, CBC reports that Cockerill received a bill from Enterprise for the full replacement of the car totaling $47,271 (a base 2014 Mustang GT Convertible currently costs $40,349 in Canada). As it turns out, the fine print in the contract says that the renter is responsible for cars dropped off after hours until it can be inspected the next business day – this is also reflected on the key drop seen in the news report video, which states "vehicles returned after hours are the responsibility of the renter until inspected on the next business day."

It's not clear how much, if any, of that amount Cockerhill will be responsible for once her insurance company gets involved, but if the insurance company refuses to pay, Enterprise will bill the amount to the credit card she provided during her rental. While this ordeal is far from over for Cockerhill, it's a good reminder for the rest of us to always read the fine print.


I'm reporting this comment as:

Reported comments and users are reviewed by Autoblog staff 24 hours a day, seven days a week to determine whether they violate Community Guideline. Accounts are penalized for Community Guidelines violations and serious or repeated violations can lead to account termination.


    • 1 Second Ago
  • 259 Comments
      foxtrot685
      • 11 Months Ago
      Hey Enterprise... how's about we get the police involved, launch an investigation, catch the bad guy, and find out where the stolen Mustang is? If you run her credit card for $47k, I'm pretty sure its going to be declined, so lets put that energy into something productive like getting to the bottom of what actually happened... instead of making someone else pay for a crime.
        FuelToTheFire
        • 11 Months Ago
        @foxtrot685
        Enterprise is a business. Businesses make MONEY. What kind of corporation would wage their time and effort one something like this when if there is money to be made? And the contract is on THeIR side-she is fully responsible for the car if she dropped it off after company hours.
      brandon
      • 11 Months Ago
      This is a situation where Enterprise, regardless of what their stupid fine print says, should make it right. If the car was returned to them on their property, and in the manner in which they describe after hours, it should be *their* responsibility, not the customers. If you can't provide a secure lot for your cars to be returned, then you shouldn't allow them to be returned after hours. And if they can't be returned after hours, then you shouldn't charge for that extra time. Not everyone can operate 9-5 like they do. From a situation like this, I wouldn't rent from them.
        FuelToTheFire
        • 11 Months Ago
        @brandon
        I'm surprised you are even able to read and write, with a pea sized brain. The contract SAYS that she is responsible for the car until it is checked and inspected. "Not everyone can operate 9-5 like they do. " And whose problem is it other than her's?
          Pj Taintz
          • 11 Months Ago
          @FuelToTheFire
          clearly you are the a hole who cant read. he said REGARDLESS of the fine print, enterprise should make things right and eat the costs. its good PR number one and number 2 good luck trying to collect the cash anyway
      theharpyeagle
      • 11 Months Ago
      I won't be renting from Enterprise anytime in the future then. And how do we know that this is not an inside job?
        FuelToTheFire
        • 11 Months Ago
        @theharpyeagle
        And so what if it was an inside job? It is STILL her responsibility to make sure that the car is safe between the time she drops it off and the time the Enterprise center opens. The contract is on Enterprise's side.
      Jaybird248
      • 11 Months Ago
      If Enterprise agreed to let her return the car on Sunday, when they knew their office was closed, they also implicitly agreed to its being left in an unprotected situation. Also, why do they think they can get away with billing her a new car price for a used car. I'd fight this one, as I'm sure her insurer will.
        brandon
        • 11 Months Ago
        @Jaybird248
        That's my thing. You are implicitly agreeing to provide a secure location for drop off when you don't force them to return the car during business hours. So regardless of what the official contract says, I can't see it holding up in court. Next, even if it did, they wouldn't allow them to be paid for a new car. If I wreck my car, the insurance won't pay for me a new after it is a year old. Maybe a new car if it has >4-5k miles.
        FuelToTheFire
        • 11 Months Ago
        @Jaybird248
        Absolutely not. It is HER responsibility if anything happens to the car, as she is the customer.
          brandon
          • 11 Months Ago
          @FuelToTheFire
          The car wasn't in her possession at the time of the theft. It was in possession of the rental car company. Therefore it is up to the rental car company to pay for their own property.
          FuelToTheFire
          • 11 Months Ago
          @FuelToTheFire
          No, imbecile. The contract SAYS that she is responsible for the car until it is checked and inspected? How does it feel to be wrong?
      bobsyourunkle
      • 11 Months Ago
      Hey Fuel you are doing a pretty lousy job of working people up into a frenzy with your comments. I know you are trying to be a DBag but truly you don't need to worry. We all realize your comments aren't worthy.
        Chris
        • 11 Months Ago
        @bobsyourunkle
        The name says it all, FuelToTheFire. It's a perfect name for a troll.
      ilikedags
      • 11 Months Ago
      small business owner here, we had a company car provided through a mini-lease by avis. the mini lease was a six month affair, at the end of which we could return it or roll it over again. the car was used by various sales reps if they had to go on the road. we'd been using this service from avis for over three years and during that time we'd always had at least one car from them, sometimes as many as three concurrently. long story short, one time there was some miscommunication in the office about if we were keeping a car by rolling it over or going to return it to get a different one. so we returned it 3 days late, something we had done several times before. we paid the bill and forgot about it. even though the car wasn't being driven by me, the car was on my credit card. avis came after me and pushed felony charges, apparently if you're more than 48 hours late on a return, it's considered a felony theft offence. keep in mind that we had been renting continuously for over three years. massive pain in the ass and cost me $5,000 in legal fees to clear up. fcuk you you avis, never again. went out and bought a dedicated company road warrior car after that.
      RGT881
      • 11 Months Ago
      Not surprised at all. These cretins in Grosse Pointe rented out a Hyundai Sonata with bold rear tires to my girlfriend (they were literally race car like tires as in no thread) and when I noticed this and we came back to complain, the punk manager told us to go to a tire store. I was this close ton knocking him out on the spot. Had to drive to a different location to get better treatment. ATT and Enterprise are in competition with each other for the worst service in the world.
        brandon
        • 11 Months Ago
        @RGT881
        I'm pretty sure that is illegal FWIW. I think, don't know for sure, you are agreeing to rent a street legal car. That isn't street legal.
          RGT881
          • 11 Months Ago
          @brandon
          Their rep came out and inspected the car prior to handing the keys and it was his responsibility to check the tires.
        FuelToTheFire
        • 11 Months Ago
        @RGT881
        Good, they don't want it ignorant peasant commoners like you renting from them.
      audisp0rta4
      • 11 Months Ago
      Good job Enterprise! Your idiotic policy just pissed off a bunch of Canadians and Americans.
      player
      • 11 Months Ago
      Please be careful before renting any vehicles from Enterprise and try another company if possible. Why? I used to work for Enterprise and they even tried to charge me for damage to a vehicle, but I didn't give them a penny because their insurance policy cover employee. Please remember to refill the fuel tank because you'll be charged almost double if you forget. This is one way the company earn revenues from you. Never, let anyone drive the vehicle if the person name is not written on the contract because you'll be sued a lot of money. Before you rent any vehicle, check any marks or dents on the vehicle and make sure the rental agent mark it down on your contract. It's also a good ideal to take close up photos of the vehicle and keep it for your personal record.
        SloopJohnB
        • 11 Months Ago
        @player
        With cellphones it's generally good idea to take a video or series of pics of the car as you walk around. Save those pics for six months.
        clquake
        • 11 Months Ago
        @player
        Make sure you keep a copy of any documents that acknowledges pre existing damages.
        Frederick
        • 11 Months Ago
        @player
        excellent. I used to work for them too. I agree 100%
      Jaime
      • 11 Months Ago
      A lot of people can not always drop the car off when they are open. I dropped mine off at the Wichita Airport and had to catch an early flight and had no choice. My flight was at 6:00 AM and they do not open at that time. I try to drop cars off when they can be checked, but sometimes you just can not!
      sparkle
      • 11 Months Ago
      Credit card cancel ASAP!!! If you were a rental car company, Im sure you would have cameras all around your building and lot. Soooo, instead of charging her card for $47K, which im sure will get declined anyway how about get the police involved, look at the security tape and go from there. Im pretty sure that car has been rented many times so therefore is NO LONGER WORTH $47k. Fine print.....Everything else was put in large print to get you the car but everything that was to RIP YOU OFF WAS PUT INTO FINE PRINT. I NEVER rented from Enterprise and I NEVER WILL.
        toga333
        • 11 Months Ago
        @sparkle
        you won't be renting from National and Alamo either I guess. Enterprise owns both of those brands too. FYI, Avis and Hertz are not any different. Have fun busing it to you next destination.
      Jaime
      • 11 Months Ago
      I rented a car from Avis for 1 day and dropped it off before they opened, about 6 hours early. I had filled the tank with gas. My fee was suppose to be about $55.00. When I saw the bill they charged me $124 and change. I got charged for gas and and some fee I have never heard of. So I guess an employee put gas in their car and I paid for it. I had no proof as no one was there to check the car in and I had put the keys in the box. I got screwed. I travel a lot and have never used Avis again and neither have my associates.
        manure
        • 11 Months Ago
        @Jaime
        You should have made a theft report to the police.
          manure
          • 11 Months Ago
          @manure
          Also, you can report fraud to your credit card company. That's what it is.
        FuelToTheFire
        • 11 Months Ago
        @Jaime
        Boo hoo hoo. Is it anyone else's problem but your's, Entitled Eddie?
          Pat
          • 11 Months Ago
          @FuelToTheFire
          you're an idiot!
        icerabbit
        • 11 Months Ago
        @Jaime
        What may have happened is that you got charged an early drop-off penalty and/or the fact that they can switch you down from monthly, weekly and daily rates to a combination of weeks, days and hours. I've run into a minor issue a couple times, but one time it was major. Flew in from out of state. Picked up a one-way rental home at the airport. Instead of dropping it off in the morning at the local branch; I figured we could drop it off before closing time in the evening (5pm) and just sleep in and relax the next day. Big mistake. The clerk inspected the car, took the keys, logged the car in as returned and the rental charge multiplied to an N hour rental instead of a single day. The return could time and day could not be delayed or postponed (like hey, here's the keys, just log it on time tomorrow). It took over a half hour of calling around and figuring out to rectify the charges via some discounts. There is supposedly a one hour window for you to drop off your vehicle "on time" on short rentals. Next time, if need be (as you need another person & vehicle to drive back home when you drop off a rental on the other side of town) I may just put the car in their lot early, for them to look at, and then only swing by myself later to give them the keys "on time".
    • Load More Comments