Lincoln went through it during the launch of the MKZ last year, Jeep went through something similar with its Cherokee launch, and now the 2015 Cadillac Escalade has apparently caught the bug: dealer delivery delays because of quality control checks. Automotive News reports that Cadillac dealers have been waiting three times longer than usual - a month or more - from the time an Escalade leaves the assembly line to when it gets delivered. Worse, dealers are saying they don't always know where their vehicles are in transit, or when they are set to arrive. The situation has upset customers who have put down deposits and things have gotten so bad that some dealers have reportedly stopped taking pre-orders.

Cadillac says it has the delay, called "dwell time," down to two weeks, and it expects to cut that to a week by the beginning of September. The company said "a lengthy quality-assurance process on some interior parts" has caused the lag, the report citing additional issues with figuring out which vehicles should be delivered first. A spokesman said that more trucks have been put in the distribution system to work through the backlog, but it's clear it's still going to take some time to set things right, with one dealer telling AN that cars ordered in February and March still haven't arrived.

Brand chief Kurt McNeil said additional personnel are at the Escalade's Arlington, Texas factory to speed up the checks, and spreadsheets tracking every order have been distributed to field staff. Even with the snafu, though, the Escalade is Cadillac's best seller through July.


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  • 18 Comments
      Carguy
      • 4 Months Ago
      It's 2014 and even the US Post office has figured out how to track packages to keep Amazon and it's customers happy when the packages are in transit. There is no excuse for not having a pinpoint location and estimated delivery date for a vehicle. 
        Jason Krumvieda
        • 4 Months Ago
        @Carguy

        + it is an $80,000 package. It should come with a free GPS unit so if you ordered and payed for you have an exact location for it at all times.

      Plan B
      • 4 Months Ago

      C'mon Caddy, lots of athletes and reality TV housewives are waiting on their trucks!!!

      Richard
      • 4 Months Ago

      $90k on an Escalade?  Holy Depreciation Batman!!


      But seriously I have to look at the residual values they are using on the lease.  Let's just say GM has a track record of being, shall we say, optimistic on the residual values on full size SUVs.  Maybe I have to convice the wife we should lease one of these and get some free money from GM...

        Alfonso T. Alvarez
        • 4 Months Ago
        @Richard

        Seriously?


        What do you think the depreciation rate is for high end German SUV's?  (Hint - it is much higher)

          Susan
          • 4 Months Ago
          @Alfonso T. Alvarez

          What a totally idiotic concept to lease a "high-end" German SUV. If you really need a SUV, buy one that can do some work. But to tart one up so that you can have expensive eye bling in your McMansion pavement - totally stupid.

      Revis Goodworth
      • 4 Months Ago

      This is merely a reskin and reglass with a new interior - everything under the skin is the same old tired product that dates back to the 1990's.   Why there are problems rolling this out is amazing.   But then again, the taxpayers were forced to bailout the worst managed company in America and it seems it hasn't changed one bit.

      Karfreek
      • 4 Months Ago

      GM still has not figured out that you build quality in, not inspect for it.  

      Get your deposits back and buy a real luxury SUV.

        reattadudes
        • 4 Months Ago
        @Karfreek

        perhaps you can then explain why every other manufacturer on the planet does exactly the same thing. inspections are ALWAYS an integral part of the quality process.

        what's wrong; can't afford one?

          Karfreek
          • 4 Months Ago
          @reattadudes

          I am a Mechanical Engineer turned Project Manager and work in manufacturing, we don't inspect ANY finished product.  We take samples during different stages of the process and check for any issues.  If they are doing 100% final inspections there is clearly a problem.  Good for them trying to fix it, but shut down the line and fix it at the source.

          As for your "whats wrong" comment.  Thats not an issue, and why is that the first response when someone makes a comment on a luxury car?  For $90,000 there are MUCH better choices.  Me, I'll spend $70,000 on a E350 Wagon.  Better yet, Pick up a CPO E350 Wagon in the high 30K region and have another $30k to blow on other toys.  See, I buy my cars with cash and when you do it that way you see that a Cadillac is NOT worth $90,000, but neither is that new E350 @ $70k.

          Bombdefuzer
          • 4 Months Ago
          @reattadudes
          I'd rather have a 10 year old Land Cruiser.  At least I know it will not have any quality issues.  
      eg6civic
      • 4 Months Ago

      I have done temp work at the Arlington plant. They need serious help. Its gotten to the point that they have 1 day temporary help to cover shifts. The day I worked there it was a 12hr shift with a 30min lunch break. The plant is so huge you spend most of your  break time walking to the security check point. They have tons of temporary help with little organization. It was a mess... smh. Hope the GM execs read this. I was impressed by the quality improvements the brand has made the past 10yrs but your plants need better leadership.

      Robert Moore
      • 4 Months Ago

      Judging from what is going on over in Arlington I don't blame the customers and dealers for being frustrated with Cadillac wasting their time and hard earned money just to get their vehicle assembled. This makes no sense at all.

      razorpit
      • 4 Months Ago

      I guess some one does care after all...

      otiswild
      • 4 Months Ago

      (NM, already posted)

      ceajr1
      • 4 Months Ago

      The dealer delays may be due to the SUV being delivered to funeral homes. It looks like a hearse. 

      SYE
      • 4 Months Ago

      People want to buy these tacky things? Tahoe is such a better execution.

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