Hyundai (and sister company Kia) found itself in a bit of hot water recently over false fuel economy estimates on the window stickers of its cars. To remedy this, the automakers will be compensating some 900,000 owners based on their vehicles' odometer readings, and the companies will add an additional 15 percent over the dollar value. In simple terms, this means that for someone who has driven 15,000 miles, a 1-mpg fuel economy reduction would result in a reimbursement of $88.

As part of its Los Angeles Auto Show press conference, Hyundai Motor America CEO John Krafcik updated us on the progress of its reimbursement program, stating that about 90 percent of owners are happy with the process.

"I can tell you that 90 percent of those people who have visited our dealerships for verification of their odometer reading are really satisfied with the reimbursement program."

"Our Hyundai dealers are focused on doing a great job of explaining the reimbursement program to those owners, and they are pulling out all the stops to delight them. It's difficult to put a number on satisfaction for programs like this one, but right now I can tell you that 90 percent of those people who have visited our dealerships for verification of their odometer reading are really satisfied with the reimbursement program. That's a great result. In fact, it's a higher level of satisfaction we've seen compared to any other dealers service campaign we've done."

The Hyundai Accent, Elantra and Veloster will see their highway fuel economy numbers drop from 40 miles per gallon to either 37 or 38 mpg highway.

"This whole episode has obviously been a really difficult one for all of us at Hyundai," Krafcik stated. "We've had a goal of being a fuel efficiency leader in this industry, and while this situation seems to work against that cause, I'm telling you, it's actually strengthening the collective resolve we all have to do a great job here."

Hyundai has long apologized for this situation, citing "human errors" and "honest mistakes" being made during in-house fuel economy testing. "We're treating this like the serious matter it is," said Krafcik, "and we're treating each customer like we would want to be treated. We're owning this issue, we're letting folks know we care, and we're making it right for them – again, for as long as they own their cars."


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  • 31 Comments
      rob000000
      • 1 Year Ago
      Love my Veloster! Fabulous little car. Mileage was not quite up to the factory sticker...but it's been close enough.
      zoom_zoom_zoom
      • 2 Years Ago
      Seeing how Hyundai and KIA can't do simple math in a standardized EPA test, how "accurate" is this 90% claim? Now survey owners and see how happy they are about the resale value on their cars.
        m_2012
        • 2 Years Ago
        @zoom_zoom_zoom
        Lets see you do the "simple" math in this "procedure". I bet you can't make it 10% of the way through.
      Riley McGinley
      • 2 Years Ago
      In a few weeks they're going to come back and apologize that they actually made an honest mistake and some human errors in tallying and that only 87 to 88% of customers are satisfied...
      ChaosphereIX
      • 2 Years Ago
      well count my family in as part of that 10% that is unsatisfied. What they dont take into account is all the future miles that will be accrued by cars that were sold under false pretenses. They should cut those customers a monthly cheque IMHO. The very reason why a member of my family traded in a brand new '12 Soul for a Chevy Volt
        cmcilroy35
        • 2 Years Ago
        @ChaosphereIX
        Trading in a brand new car would have raped you worse on the depreciation far worse than any gas mileage you would have saved by switching to a more efficient car.
          ChaosphereIX
          • 2 Years Ago
          @cmcilroy35
          you are right, I did not read the whole thing. My mistake. I appreciate that they are taking care of the customers. My family indeed did go from a Soul to a Volt, and is much happier for it. We now have 2 Volts, and are extremely happy with them. Again, my mistake for not reading. Yet, however, my Kia dealership in Canada, when we came in upset about the letter and the mileage issue, told us flat out that future miles would not be covered. Maybe that is an individual dealership thing, or a Kia Canada thing. So my mistake for skimming and assuming, but maybe the article isnt saying everything.
        frost54661
        • 2 Years Ago
        @ChaosphereIX
        How do you go from a Soul to a Volt? Because they didn't. And if you weren't an idiot you would have read: "Current owners are eligible for subsequent reimbursements as frequently as desired for as long as they own their vehicle. Prior owners of affected vehicles who have already sold their cars will receive a one-time reimbursement using the same formula."
        gnvlscdt23f
        • 2 Years Ago
        @ChaosphereIX
        What do you mean they don't account the future miles? All miles are covered until the vehicle is sold.
        gnvlscdt23f
        • 2 Years Ago
        @ChaosphereIX
        And surely your relative wasn't expecting anywhere near Volt like gas mileage, were they? If so, we see where the real problem lies.
        gnvlscdt23f
        • 2 Years Ago
        @ChaosphereIX
        It's a dealer thing, not a Canada thing. You should report them to Kia corporate.
      Scooter
      • 2 Years Ago
      Im not surprised Hyundai owners settled on a gas card. They settled when they bought the dam thing.
        Donny Hoover
        • 2 Years Ago
        @Scooter
        This just in: New study shows 100% of Hyundai owners drive sh*tboxes.
        Taint
        • 2 Years Ago
        @Scooter
        Oh snap!!
        fbm1971
        • 1 Year Ago
        @Scooter
        how did you get the gas card... I just heard about this today. I have a 2013 Elantra GT and my mileage is off in city and highway by like at least 3-4 miles.
      laad
      • 2 Years Ago
      Has a company ever had to give back a Car Award over false advertising or incorrect/misleading specs?
      • 2 Years Ago
      [blocked]
      Carlos
      • 2 Years Ago
      I would do anything to get rid of my 2011 Hyundai Sonata Hybrid. The car under performs by a lonnnggg shot. I took a trip out to Mentor, OH from CT and did not even come close to 40mpg highway. Based on my gas log application I averaged only 35 mpg. I commute to work 65 miles round trip every day and barely do any city driving during the work week and at BEST based on true calculations (mileage and actual gallons to fill up tank) am averaging 32.2 mpg. I could have bought a standard engine Sonata and came just as close to that. This is the second hybrid car I have owned and ever since owning one I have made it a personal game to get the highest MPG I can. I have tried everything with this car and nothing will push it above a combined average of 33.5 mpg. $88 compensation is crap for any high mileage drivers. I did the only calculation they have too and it said I was only eligible for $66. Curious how the heck 90% are satisfied.
      Steven Chang
      • 2 Years Ago
      This will certainly tarnish the Korean automakers reputation. Be honest and truthful from the beginning, its always better that way.
      FIDTRO
      • 2 Years Ago
      Sh*t company back then, sh*t company now.
      Patrick
      • 2 Years Ago
      I think an even better move would be to STFU Hyundai
      • 2 Years Ago
      [blocked]
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