With the Internet stealing large portions of business from car dealerships, there's a real need for dealers to invest in this kind of telephone training. Thibeau answered the call when he started New York-based Phone-Up Ninjas back in late 2009.
Guys like Thibeau charge $2,000 a day plus expenses to visit car dealerships for these training sessions. They can also do the work remotely, dubbing constructive criticism into mystery shopper phone calls to point out where a salesperson's pitch could use some help.
The car salesman on the other end of the line has a job to do: make you buy a car (or how about this nice SUV that's just a little more per month?). Just remember that, next time, you may be talking to a ninja.
Our advice? Hang up. Read the full report at AOL Autos to learn more about how this industry operates.
[Source: AOL Autos | Image: Getty]