However, Barlas asserts, if GM is using the blog as a marketing tool, Fastlane Blog fails miserably. Barlas displays some of the comments by its readership, raw and unfiltered, much of it critical of the General. He then moves on to speculate if the blog is a 'failure of a success': that is, its relative merit depends on what the automaker intended to get out of it. If FastLane is meant to gather customer opinion and change business practice, then 'it is a failure.' But if it's a vehicle to hear from customers, then the blog is successful.
What's your opinion about Fastlane Blog and Barlas' article?