Recalls are quite common in the automotive world, but this recent recall is out of the ordinary. BP has just announced a recall for contaminated gasoline in the northwest Indiana and northeast Illinois areas that have evidently caused numerous drivability issues in customer vehicles. Apparently, this recall only applies to regular grade gasoline that originated from BP's Whiting, Ind. storage facility last week and purchased at BP gas stations and "other retail outlets," which according to the Times of Northwest Indiana includes Costco, Meijer, Thorntons and Luke Oil gas stations.
BP did not say what the source of the contamination was, but it did respond to the incident by saying that it guarantees its gasoline and customers who had problems between August 13-17 can call the customer hotline at 1-800-333-3991 to get help. The report said that one customer had a $1,200 repair bill at a dealership to drain the gas tank, flush the fuel lines and replace the spark plugs, but it isn't clear what sort of problems most people are experiencing.
There has been no official estimate as to how many customers' cars were, or may have been, affected, but the report says that one dealership in Lansing, Illinois had more than 60 calls about fuel-related vehicle problems, and other dealerships and repair shops in the area have received service calls about this issue as well.
Scroll down for BP's official response.
BP did not say what the source of the contamination was, but it did respond to the incident by saying that it guarantees its gasoline and customers who had problems between August 13-17 can call the customer hotline at 1-800-333-3991 to get help. The report said that one customer had a $1,200 repair bill at a dealership to drain the gas tank, flush the fuel lines and replace the spark plugs, but it isn't clear what sort of problems most people are experiencing.
There has been no official estimate as to how many customers' cars were, or may have been, affected, but the report says that one dealership in Lansing, Illinois had more than 60 calls about fuel-related vehicle problems, and other dealerships and repair shops in the area have received service calls about this issue as well.
Scroll down for BP's official response.
BP is alerting Northwest Indiana fuel distributors that the company is recalling unleaded regular gasoline that was shipped from the company's Whiting, Indiana fuel storage terminal between August 13th and 17th.
The company believes that fuel stored in a tank at the storage depot could cause hard starting, stalling and other drivability issues. The fuel may have been purchased by motorists patronizing BP and other retail outlets in Northwest Indiana during the past seven days.
BP is committed to fuel quality and guarantees every gallon of gasoline we sell. Any customer who's vehicle has experienced these symptoms during this period should contact BP's customer hotline at 1-800-333-3991.
The company is going through its shipping records and contacting Northwest Indiana customers who may have loaded tanker trucks at the storage terminal during this period and is replacing the contaminated fuel with fresh product.
We would like to apologize for the inconvenience this has caused some of our customers.
http://mybpstation.com/fuels/bp-fuels-guarantee/
The company believes that fuel stored in a tank at the storage depot could cause hard starting, stalling and other drivability issues. The fuel may have been purchased by motorists patronizing BP and other retail outlets in Northwest Indiana during the past seven days.
BP is committed to fuel quality and guarantees every gallon of gasoline we sell. Any customer who's vehicle has experienced these symptoms during this period should contact BP's customer hotline at 1-800-333-3991.
The company is going through its shipping records and contacting Northwest Indiana customers who may have loaded tanker trucks at the storage terminal during this period and is replacing the contaminated fuel with fresh product.
We would like to apologize for the inconvenience this has caused some of our customers.
http://mybpstation.com/fuels/bp-fuels-guarantee/
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