GM will use Google to power its infotainment systems

Automakers continue to concede infotainment to tech companies

DETROIT — General Motors will use embedded Google technology to power navigation, voice activated controls and other vehicle infotainment functions starting in 2021, in a win for Alphabet Inc in the race with and other technology companies to control dashboards.

GM said it will offer Google Assistant, Google Maps and other applications available through the Google Play app store in all its vehicle brands outside China. GM said the first vehicles with built-in Google infotainment technology will launch in 2021, with more models rolling out in the following years.

Google has previously struck deals to embed infotainment technology in cars built by allied automakers Renault-Nissan-Mitsubishi and Volvo Cars, owned by China's Zhejiang Geely Holding Group.

Amazon is wooing automakers to embed its rival Alexa voice assistant technology in vehicles.

For years, GM and other automakers were reluctant to share dashboard space with Google, Apple and other tech companies. Automakers feared losing control of valuable data, and having their brands eclipsed by powerful Silicon Valley names.

Consumers are, however, forcing automakers to shift gears. Connecting smartphones and apps to cars can be a clumsy experience because of automakers' poor technology, but having functionality built in from internet giants has begun to make for a smoother experience.

"We have the ability today to give commands to vehicles with embedded voice assistants. It is very limited," Santiago Chamorro, GM's vice president for Global Connected Customer Experience, said in an interview. "With Google voice assistant it is a better experience for them."

Patrick Brady, Google's vice president of engineering, said the issue of harvesting and monetizing data is "blown out of proportion" when it comes to cars.

"We are working to bring services into the car," he said. Google will not have access to data about the way an individual drives, or data about the vehicle's maintenance needs, he said.

GM could, though, enable customers to schedule vehicle maintenance using Google's voice commands, Chamorro said.

The automaker said pricing for packages that include Google services will be set closer to vehicle launches. GM will continue to offer Apple CarPlay and AndroidAuto to allow consumers to project a version of their smartphone screen onto a dashboard screen.

GM was a pioneer in offering drivers an on-board concierge service through its Onstar telematics system, which connects drivers to human operators. Some of the services those operators provide, such as turn-by-turn navigation, Google technology delivers with its automated system.

Chamorro said GM will continue the Onstar service, which GM has promoted as a form of insurance, connecting motorists to an operator who can help in an emergency. "That is fundamentally a human activity," Chamorro said. "We have 100 trained technicians" who can respond when an Onstar customer is in danger.

For Google, the GM agreement offers the potential of embedding technology in as many as 3.6 million cars annually — the number of vehicles GM sold outside China last year. The Renault-Nissan alliance sells more than 10 million vehicles a year. Google's Brady said the company is discussing deals with other automakers but for now is focused on launching embedded systems with GM, Renault-Nissan-Mitsubishi and Volvo.

"We are mostly focusing on making those partnerships successful," he said.

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