A year ago Ford issued a service bulletin that was supposed to address the issue — dealers were told to inspect connectors and replace wire harnesses that could have been damaged from water intrusion. However, the problem appears to persist, which prompted this investigation.
Complaints filed to NHTSA have generally followed the same lines when it comes to this issue. People say that the tailgate will just randomly fall while traveling at speed, sometimes causing damage. One person said it flew down while driving 65 mph and damaged both the tailgate and the trailer they were pulling. Another complaint stated the tailgate randomly opened at least 12 times while driving.
Depending on what NHTSA concludes from its investigation, Ford could be forced to recall all 2017 F-250 and F-350 trucks. Many different versions of Ford F-Series trucks had the electronic tailgate at this time, but the issue appears isolated to only these two Super Duty models.