Like most stories about America's most frustration-inducing company, this video about callous Comcast workers may require some emergency blood pressure meds. Snow on Tuesday made driving in the Indianapolis area dicey. The commute was complicated even further in one neighborhood by a Comcast truck taking up a whole lane of traffic on a very slick road.
The Comcast worker was trying to repair a cable box that was struck by a car that slid off the road. The repairman placed cones around the truck, but there were only four or five cones and not much of a warning for drivers. From what we can see in this video, it doesn't appear that drivers could see the cones, or the Comcast truck, in order to reduce speed as they crested the hill. And so the crashes started.
YouTube user Amish Hacker began filming when one car was already stuck on the side of the road. He asked the Comcast guy if he could park somewhere off the road, in a driveway perhaps, or if he had more cones to put out. The worker said he would put out more cones, but never retrieved them. Instead, the Comcast employee continued working as more cars ran off the road to avoid hitting him. Things became heated when another Comcast worker showed up. The employee didn't seem too concerned about the carnage unfolding. Amish Hacker wrote this on the YouTube description:
"He blew me of because he 'had a job to do.'" Amish Hacker wrote. "Minutes later there was a crash because of the blocked lane. Multiple people were placed in danger. Even after the accident happened in front of them, they continued to work not changing any of their "safety" procedures. They showed ZERO concern for the safety of people before or after the accidents."
Moments after getting the blow off from the second employee, a more serious crash occurred. Amish Hacker notes that at least five cars ended up sliding off the road while the Comcast workers were there. The cameraman eventually got his own cones from his home to slow the carnage while the workers continued working without setting up any additional cones. The video is currently going viral, with over 120,000 views in the last 24 hours and growing. Comcast responded to question about the incident via Twitter.
"Thank you for contacting us," the company's Twitter account replied to one user. "We're aware of this issue and are currently working to address."
Comcast released a statement regarding the events capture on the video. Ed Marchetti, SVP of Technical Operations at Comcast Cable, said the company is seriously investigating the matter.
"We are actively investigating what happened when our technicians were on site to restore services during an outage and we will reach out to those who were impacted by this incident," Marchetti said. "Within the next 24-48 hours, my team leaders will meet with our technicians across our company to use this as an example of how important it is to make everyone's safety a priority in everything we do."