Renault-Nissan have finalized a deal with AXA Vehicle Assistance to provide Europe-wide roadside service for the Alliance's range of electric vehicles (EVs). The contract signed between Renault-Nissan and AXA will provide coverage for the automakers' battery-powered vehicles that will soon roam the roads in 21 European countries: France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, UK, Austria, Belgium, Luxembourg, Czech Republic, Denmark, Finland, Greece, Norway, Poland, Slovakia, Slovenia, Sweden and Switzerland.
By signing a roadside service agreement, Renault-Nissan hopes to, "ensure the mobility and peace of mind of their future electric vehicle customers." AXA promises to assist drivers by offering conventional services such as towing and breakdown assistance and providing what it describes as "a full set of innovative services specific" to battery-powered vehicles. Renault-Nissan claims that its contractual agreement with AXA is, "the first step in this global approach to preparing for the wide-scale launch of electric vehicles." We have a hard time seeing it as the actual first step, but we get the point.
THE RENAULT-NISSAN ALLIANCE CHOOSES AXA ASSISTANCE FOR ELECTRIC VEHICLE
ASSISTANCE IN EUROPE
The Renault-Nissan Alliance has selected AXA Assistance to provide roadside assistance
for its electric vehicles in Europe following a call for tender launched in early 2010.
Renault and Nissan are readying to launch a range of new services to ensure the mobility and
peace of mind of their future electric vehicle customers. AXA vehicle assistance is the first step in
this global approach to preparing for the wide-scale launch of electric vehicles.
Renault and Nissan will bring customers a full set of innovative services specific to the new
market, alongside conventional roadside breakdown assistance and towing. Enabling customers
to get from A to B as quickly and smoothly as possible, these services will initially be available in
the 21 following European countries: France, Germany, Ireland, Italy, Netherlands, Portugal,
Spain, UK, Austria, Belgium, Luxembourg, Czech Republic, Denmark, Finland, Greece, Norway,
Poland, Slovakia, Slovenia, Sweden and Switzerland.
Vehicle assistance accounts for a full 40% of AXA Assistance's business worldwide, with some 4
million cases. The company has prepared extensively for the opening of this promising market,
both by getting its breakdown assistance partners involved and by adapting the service at its
assistance platforms. Working with a specialized international body, AXA has organized
dedicated training courses at its assistance platforms and with service providers.
The new market is vital for the image of AXA Assistance at a number of levels. Presence in the
emerging, high-potential sector of electric vehicles fully involves the company in a policy of
technological innovation and sustainable development at pan-European level.
Customer deliveries of the Alliance's first 100% electric vehicle, the Nissan LEAF have begun in
December in the United States and Japan to be followed by selected markets in Europe. Renault
will launch its first three electric models – Kangoo Express Z.E., Fluence Z.E. and Twizy – in the
second half of 2011.
About AXA Assistance
With a turnover of 880 million euros in 2009, 8 million cases handled per year and more than
6,000 employees in more than 30 countries on five continents, AXA Assistance is one of today's
world leaders in assistance with four main activities: Automobile, Travel, Home and Health. A
longstanding player in vehicle assistance, AXA Assistance is broadening its offer with an
exclusive and innovative service.
The Renault-Nissan Alliance
The Renault-Nissan Alliance aims to become the global leader of zero-emission mobility.* It is
working on collaborative projects with institutions, governments, municipalities and businesses, to
which it contributes its automotive expertise. More than 80 partnerships have thus far been
formed worldwide, aimed at developing electric vehicles for as early as 2010 and mass marketing
these vehicles widely from 2012.
* zero-emission in use