The other forum for feedback comes via a group of 1,800 M-B Advisers who provide feedback on the marque's advertising and branding. Interestingly, Mercedes has used the group to get input on marketing the SLS AMG, not just the models you might think more appropriate for the 16-to-33 demographic.
The results being promoted do raise an eyebrow. In one instance, some Gen-Benz members were dispatched to dealers as mystery shoppers and they reported that dealers didn't treat them well, a verdict that Mercedes' VP of marketing described as "a truth we wouldn't have known about for a couple of years." In another case the M-B Advisers told Mercedes to stick with an emotional pitch for its SLS AMG, yet we aren't sure how many other ways there are to advertise a nearly $200,000 car. Still, a fairly conservative company going this far to interact with current and new buyers is a smart move.