It seems Toyota's learned a few things from its recent spate of recalls – react quickly, react decisively and repeatedly reassure customers that their safety is a top priority.
To that end, Toyota has issued a stop sale on the 2010 Lexus GX 460 after Consumer Reports deemed the SUV a safety risk earlier today and added the 'ute to its "Do Not Buy" list.
According to Toyota, the automaker is investigating CR's claims and using the consumer pub's testing methodology to determine how the SUV's emergency handling can be improved. Furthermore, any 2010 GX 460 owner concerned about their vehicle's safety will be provided a loaner vehicle from Lexus until the automaker can find a solution. Full details in the press release after the jump.
*UPDATE: CR video footage of the GX 460 in testing available after the jump.
[Source: Consumer Reports]
Lexus' Statement Regarding Consumer Reports' Testing of the 2010 GX 460
From Mark Templin, Lexus Group Vice President and General Manager
"For more than 20 years, Lexus has made customer safety and satisfaction our highest priorities. We are taking the situation with the GX 460 very seriously and are determined to identify and correct the issue Consumer Reports identified. At this time we have asked our dealers to temporarily suspend sales of the 2010 GX 460.
Lexus' extensive vehicle testing provides a good indication of how our vehicles perform and we are confident that the GX meets our high safety standards. Our engineering teams are vigorously testing the GX using Consumer Reports' specific parameters to identify how we can make the GX's performance even better.
For any customer who has purchased a 2010 GX 460 and is concerned about driving their vehicle, we will provide a loaner car until a remedy is available.
As always, Lexus is committed to providing our customers with outstanding products and service.
Customers who have any questions or concerns should contact Lexus Customer Satisfaction at
1-800-25 LEXUS or 1-800-255-3987."