The tale of Nick Murray and his lemon Porsche 911 appears to have come to a satisfactory end. As noted in the original story about Murray, he and Porsche Cars North America met and came to a resolution. However, we didn't know exactly what that meant, until now.

Murray has created a new video explaining that PCNA offered to buy back the car at full price or give him an exact replacement for it. This was exactly what he was asking for. Murray remains pro-Porsche in the new video. "I am definitely considering reordering a Porsche 911," he says.

Porsche also posted a message on its Facebook page that clarified the situation. "We at Porsche have always sought excellence in all that we do. We know you expect it of us. And when we don't meet that standard, we make every effort to improve," said a portion of the note.

It's good to see a level-headed guy like Murray succeed. He's getting what he wants, but he doesn't seem to harbor any ill will towards the company. Scroll down to watch the latest video. Warning, there is some very vulgar NSFW language when he reads several YouTube comments left on his previous video.


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  • 39 Comments
      Rr778
      • 8 Months Ago
      Porsche got it's arm twisted by media outlets into buying a lemon back. Auto blog was not one of them. Autoblog full disclosure please what were you offered for sacrificing your journalistic integrity? This guy guy shafted.
      Jeff Gilleran
      • 8 Months Ago
      Nick just wanted his car to work correctly for the money he saved so long to buy this 911. Why did it take so damn long for Porsche North America to realize that the car he bought was a serious lemon? Glad to see its been taken care of! Thank you Porsche North America. Congratulations Nick! Love your accent!
      Street King
      • 8 Months Ago
      This happened last year with a guy that had a Chrysler 300S. Sunroof panel was loose, seat bolts loose, nav bricked - turned out the car had been leased to some company that completely took it apart and put it back together to sell the R&D to other auto makers and someone sold it to him as a new vehicle. They gave him a full refund and he went and bought a Challenger SRT
      anonymous guy
      • 8 Months Ago
      I just hope everyone watched the video to the end. You won't be disappointed.
      Trevor K
      • 8 Months Ago
      Is everyone that doesn't get an appropriate response from a major auto manufacturer going to need to garnish up a YouTube video with hundred's of thousand's of views to get what is right? All it takes is a viral video and hundreds of people will say "I don't want a Porsche now." Obviously they gave him a new car, look at the damage he did to Porsche's reputation.
      thedriveatfive
      • 8 Months Ago
      Good on them that they helped him, but why did it take multimedia expertise and what amounts to a blog to do so. With the 25-30% that they make on these cars I would expect an easier resolution.
      Avinash Machado
      • 8 Months Ago
      Finally.
      csrecord
      • 8 Months Ago
      Let's not get carried away and think Porsche is taking care of everyone's issues. This guy had to get a lot of internet coverage to get Porsche to cry uncle. They also figured he wasn't going to quit. And Porsche knew that with all the negative coverage about the problem they would get positive coverage on giving him what he wanted. Small price for them to pay.
        CT
        • 8 Months Ago
        @csrecord
        I don't think manufactures have the ability to fight as much as you think. Most people suffer with all kinds of new car troubles, but not all of them have to. Manufactures often mistreat customers because manufacturers know that many customers fail to understand that good lawyers and lemon laws usually work. My parents had a brand new Chevy that was bought back as a lemon in California. 4 problems and GM folded just like that. We thought we'd be in a long-drawn-out battle with GM, but a friend referred a lemon law lawyer that had helped pressure GM. The process still wasn't a cakewalk, but it was certain from the beginning that GM couldn't fight back. The lawyer said arbitration isn't even needed with most cases, people just don't know what they need to do to deal with a lemon. You have to be careful with what you say in the repair orders. You also have to know what the law is. You also have to know a good lawyer that understands the law. You have rights, and the manufacturers know that. If you have a true lemon, the manufactures can't just ignore you.
        Armand
        • 8 Months Ago
        @csrecord
        Yea, their customer service is absolute crap. There's no reason whatsoever the guy had to go through all this.
      Porsche4life
      • 8 Months Ago
      Wow now that I know his got a dog chewing on wires I don't stand behind him any more. Porsche should really look into this I'm sure having a dog chew on wires will cause to car to have some problems. Please every one review the video again and tell me if I'm wrong. I was never against this guy and I was pissed that porsche didn't handle it right at first. But damn dude you have a dog chewing on wires!!!!!
        Gorgenapper
        • 8 Months Ago
        @Porsche4life
        Did you really believe him when he made that statement? Seriously?
        Gorgenapper
        • 8 Months Ago
        @Porsche4life
        I bet you also believed that last part where he had a..... well.... not gonna spoil the video for those who haven't watched it. But stop being so gullible.
          Porsche4life
          • 8 Months Ago
          @Gorgenapper
          It might be a joke but in court it wouldn't be. It's too late anyways I'm glad he got a nice offer.
        thedriveatfive
        • 8 Months Ago
        @Porsche4life
        Wow "Porsche4life" Biased much?
      Smilingoat
      • 8 Months Ago
      If I went through what this guy went through, I'd be going to another company with better customer service. I would also harbor bad feelings toward Porsche for a while. It's this guys choice and I don't judge him for still wanting one, but I really don't think that means that I'm not "level headed".
      Steve K
      • 8 Months Ago
      The moral of the story is that the squeaky wheel gets the grease. Porsche makes great cars, and their quality ratings are right at the top according to JD Power for 2013 where they were #1. However, that doesn't mean they won't produce some lemons and it also doesn't mean that when they do, they will automatically do what's right as in this case. All I know is I'm glad for the internet where the little guy can have a big voice if his cause is just.
      jimmy348
      • 8 Months Ago
      This is typical of Porsche Cars North America’s arrogance. My PCCB ceramic brake rotors burned out prematurely at 12,000 miles. The repair cost me $10,000 because Porsche refused to honor their warranty. For those of you looking for more details, I have described my experience at length in a blog post at http://jimmy348.blogspot.com/. Because of my experience, I intend to take my business elsewhere. Porsche’s competitors already offer or will soon release some worthy alternatives; e.g. Jaguar F-type, Nissan GTR, Maserati Alfieri, the next generation Audi R-8 and McLaren 650S and P13. I am particularly excited about the Mercedes-AMG GT. Its interior looks stunning (http://tinyurl.com:mxmv5pj)
        Steve K
        • 8 Months Ago
        @jimmy348
        Not one mention in your blog of using the proper P50 (green) pads Porsche recommends for track day usage.
        Brian Reichert
        • 8 Months Ago
        @jimmy348
        It's the nature of the aid. Any driving aid that applies the brakes is obviously going to cause excessive wear when the vehicle is driven near the limits of traction. A trained eye can see a rotor wearing, especially if it is their own vehicle and they do care to inspect it regularly. You cannot truly be upset you used up a set of rear brakes WITH a seriously intrusive traction aid equipped on your vehicle after 1000+ miles of high level driving.
        Jay
        • 8 Months Ago
        @jimmy348
        If you don't understand PCCB's you should not get them on your car. They require the right pads for track use and yes, they are VERY expensive to replace.
        over9000
        • 8 Months Ago
        @jimmy348
        Porsche is laughing all the way to the bank
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