When Nick Murray took delivery of his 2013 Porsche 911 Carrera S in June 2013, he had saved for it for the past five years. He didn't just pluck a random 911 off a dealer lot. He specially ordered his car with thousands of dollars in extras tailored just to him, and he captured all of the options on his YouTube channel. The love affair didn't last long. Eventually the channel became a place for Nick to air his growing list of grievances about his deteriorating 911. Eventually, his mix of righteous indignation and sarcasm went viral.
By late December, he had already had four warranty repairs done on the car. Things got much worse in March. The computers began resetting whenever Nick drove over large bumps. There was also an acrid, electrical smell that occasionally permeated the cabin. Murray filed for Lemon Law protection. Porsche Cars North America contacted him for the first time to fix the problem, but it didn't help.
Things culminated in April when Murray put up a new video that showed more troubles. He began arbitration with Porsche and asked for either his full purchase price back or an exact replacement. The company countered with a portion of what the car was worth, based on its mileage. Murray refused and turned to his YouTube watchers for help. He asked them to spread the word, and the video went viral with over 800,000 views as of this writing. Supporters posted it multiple times on Porsche's Facebook and Twitter sites.
The pressure may have worked. Murray posted on the 6 Speed Online forums: "Good news! I have been contacted by PCNA to settle this. This whole mess will end today hopefully. Good that they are doing the right thing. Good for them." Later, he added another note on the forum and Facebook that the situation was resolved without going into detail.
Nick Twork, Product Communications Manager Porsche Cars North America, told Autoblog the that company was "very aware of these videos." He confirmed that the Customer Care Department had been in contact with Murray, and it met "with him one-on-one." He promised that PCNA would work with him until "everyone is satisfied."
Scroll down to watch the last three videos starting from the most recent to see what he went through. Warning, there is some occasional salty language.
By late December, he had already had four warranty repairs done on the car. Things got much worse in March. The computers began resetting whenever Nick drove over large bumps. There was also an acrid, electrical smell that occasionally permeated the cabin. Murray filed for Lemon Law protection. Porsche Cars North America contacted him for the first time to fix the problem, but it didn't help.
Things culminated in April when Murray put up a new video that showed more troubles. He began arbitration with Porsche and asked for either his full purchase price back or an exact replacement. The company countered with a portion of what the car was worth, based on its mileage. Murray refused and turned to his YouTube watchers for help. He asked them to spread the word, and the video went viral with over 800,000 views as of this writing. Supporters posted it multiple times on Porsche's Facebook and Twitter sites.
The pressure may have worked. Murray posted on the 6 Speed Online forums: "Good news! I have been contacted by PCNA to settle this. This whole mess will end today hopefully. Good that they are doing the right thing. Good for them." Later, he added another note on the forum and Facebook that the situation was resolved without going into detail.
Nick Twork, Product Communications Manager Porsche Cars North America, told Autoblog the that company was "very aware of these videos." He confirmed that the Customer Care Department had been in contact with Murray, and it met "with him one-on-one." He promised that PCNA would work with him until "everyone is satisfied."
Scroll down to watch the last three videos starting from the most recent to see what he went through. Warning, there is some occasional salty language.
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