J.D. Power revamp should swing quality ratings

The Detroit News is reporting that J.D. .Power is tinkering with its Initial Quality Survey for the first time since 1998 and only the second time since it was introduced in 1987, and the results could mean an increase in reports of problems by up to 40 percent.
The changes affect the number of questions asked (217 vs. 135) and the way in which they're asked to the almost 60,000 new car and truck owners. Owners are also given the chance to reply in essay form for the first time.

Though some manufacturers might cry foul if they drop in the rankings as a result of the new survey, most appreciate the additional material they'll be able to glean from J.D. Power's results.

[Source: The Detroit News]

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