Twitter user Emily Kennard posted a screenshot of the digital receipt, which was originally posted to the rider's private Instagram account:
According to Kennard, her friend disputed the charge, but Uber remained firm on the price. Eventually, though, Uber relented, admitting a mistake and refunding the ride. In a statement to The Comeback, an Uber spokesperson said, "There was an error and we have provided a full refund. We sincerely apologize to this rider for his experience. We have safeguards in place to help prevent something like this from happening and we are working to understand how this occurred."
Uber has created enough trouble for itself recently, including a lawsuit from Waymo, a sexual harassment scandal, an FBI investigation, a power struggle with its former CEO, and, most recently, news of a hack that breached the data of millions of users.