8 Articles
Consumers Have Logged More Than 1,000 CarMax Complaints

FTC discloses complaint number amid heightened scrutiny of advertising practices

Consumers have logged more than 1,500 complaints with the Federal Trade Commission regarding used-car seller CarMax over the past three years, according to the agency's records.

Consumer Groups Push CarMax To Be Upfront About Recalls

Deceptive advertisements could place drivers in danger, critics say

In advertisements that help sell thousands of used cars, CarMax says it pays "rigorous" attention to safety details and checks the road-readiness of each car with a meticulous 125-point inspection prior to sale. There's one big item missing on that checklist, say numerous consumer groups.