J.D. Power Initial Quality Study Results: Crossovers
For 26 years, J.D. Power has been conducting surveys of new car owners to gather data about problems with their vehicles. The Initial Quality Study collects this data and rates each model based on the numbers of reported problems in the first 90 days of ownership. The results are adjusted based on sales numbers to determine a number of “problems per 100 vehicles (PP100).”
While J.D. Power does not release the specific PP100 numbers for each model, it does release the numbers for each brand, as well as for the industry as a whole. For 2012, that industry average was 102. The top five brands in the survey were Lexus (73), Jaguar and Porsche (75), Cadillac (80) and Honda (83).
Click through the gallery to see the highest scoring Crossovers in the 2012 J.D. Power IQS.
Compact Crossover/SUV Third Place: Toyota FJ Cruiser
MSRP: $26,115 - $27,705
Invoice: $24,286 - $25,765
Fuel Economy: 17 mpg City, 20 mpg Highway
Automakers have been improving their quality across the board, with 26 brands scoring better in the 2012 IQS than in 2011, while only five saw scores drop.
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Compact Crossover/SUV Runner Up: Toyota RAV4
MSRP: $22,650 - $28,650
Invoice: $21,178 - $26,788
Fuel Economy: 22 mpg City, 28 mpg Highway
With a PP100 score of 88, Toyota was the eighth highest ranked brand in the IQS study, and the company’s Cambridge, Ontario, factory received a Gold Plant Assembly Line Quality award.
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Compact Crossover/SUV Winner: Honda CR-V
MSRP: $22,495 - $28,495
Invoice: $21,133 - $26,749
Fuel Economy: 23 mpg City, 31 mpg Highway
Besides winning a segment award for the CR-V, Honda was the highest-rated mainstream brand in the 2012 IQS, and its Suzuka, Japan, factory received the Platinum Plant Assembly Line Quality award for producing the fewest defects.
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Midsize Crossover/SUV Third Place (tie): Nissan Murano
MSRP: $29,960 - $40,560
Invoice: $27,601 - $37,349
Fuel Economy: 18 mpg City, 24 mpg Highway
Nissan’s overall brand score was 99 PP100, placing it just above the industry average of 102.
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Midsize Crossover/SUV Third Place (tie): Toyota Highlander
MSRP: $28,240 - $37,195
Invoice: $25,783 - $33,959
Fuel Economy: 20 mpg City, 25 mpg Highway
There were 185 models ranked in both the 2011 and 2012 IQS. As a further indication of the improving quality of all vehicles, 65 percent of models ranked in both years saw an improvement in 2012.
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Midsize Crossover/SUV Third Place (tie): Jeep Grand Cherokee
MSRP: $27,195 - $54,670
Invoice: $26,803 - $52,150
Fuel Economy: 17 mpg City, 23 mpg Highway
Despite the favorable quality results for the Grand Cherokee, Jeep finished in the middle of the bottom half in the 2012 IQS, with an overall score of 110 PP100.
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Midsize Crossover/SUV Third Place (tie): Honda Pilot
MSRP: $28,620 - $40,970
Invoice: $26,179 - $37,444
Fuel Economy: 18 mpg City, 25 mpg Highway
Honda was the highest-rated non-premium brand in the 2012 IQS, but the lowest scoring was Fiat, with a 151 PP100.
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Midsize Crossover/SUV Runner Up: Honda Crosstour
MSRP: $27,755 - $34,540
Invoice: $25,390 - $31,579
Fuel Economy: 21 mpg City, 29 mpg Highway
While the Accord Crosstour has garnered significant criticism for both its design and value proposition, its IQS score says quality is not part of the problem.
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Midsize Crossover/SUV Winner: Buick Enclave
MSRP: $36,500 - $45,765
Invoice: $34,675 - $43,477
Fuel Economy: 17 mpg City, 24 mpg Highway
The Enclave was a segment leader, but the Buick brand had a 106 PP100 rating overall, just below the industry average of 102.
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