According to a Toyota memo first obtained by Jalopnik and later reported by the Associated Press, Toyota is currently notifying dealers that a replacement pedal can be installed at no charge to owners of recalled Toyota products if the owner is not satisfied with the current fix for the problem.
Most vehicles involved with the pedal recall have been fixed by inserting a metal shim into the accelerator pedal, which is believed to reduce friction and provide smoother travel to the pedal. The AP reports that owners who either do not feel confident in the fix or who still complain of pedal problems can ask their dealership for a new replacement pedal at no charge.
Through data analysis, it has been determined that at least 100 owners of recalled vehicles have filed complaints regarding pedal action after the dealership reportedly fixed the problem. Perhaps by witnessing this data, Toyota has responded to reduce further complaints by replacing the entire pedal assembly on vehicles with on-going problems.
The Associated Press quotes a portion of the memo as follows:
The AP added that the memo lists vehicles involved as: the 2005-10 Avalon; 2007-10 Camry and Tundra; 2009-10 Corolla, Matrix and RAV4; 2008-10 Sequoia and 2010 Highlander. It remains uncertain if other vehicles such as the Prius may also be included in the replacement pedal process.A replacement pedal should only be offered to a customer after the reinforcement bar has been installed and the customer has expressed dissatisfaction with the operation and/or feel of the pedal. (Pedal replacement) is based upon specific customer request only. Dealers are not to solicit pedal replacement.
UPDATE: Toyota's official statement on the matter after the jump.
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[Source: The Associated Press via Google, Jalopnik]
Some news accounts have misinterpreted a letter sent by Toyota to its dealers regarding an improved parts ordering process for accelerator pedals to suggest that this represents a change in Toyota's policies regarding the remedies for its recent recalls.
Toyota is confident that the remedies it has announced to address sticking accelerator pedals and floor mat entrapment represent a comprehensive solution to these issues. However, if a customer is not satisfied with the modification to his or her repaired accelerator pedal, dealers will replace it at no charge.
This policy was included in Toyota's Defect Information Reports (DIR) filed with NHTSA in November regarding floor mat entrapment and in February regarding sticking accelerator pedals and is also contained in the official owners letters for those recalls.