When applicants were first being interviewed to replace Bill Ford as the top man in the Blue Oval Office, we wonder what exactly the process included. It turns out that in addition to being a pretty good salesman, Alan Mulally is also adept at making house calls. The FoMoCo CEO personally phoned Michael Snapper, a lawyer hailing from Grand Rapids, Michigan, to thank him for purchasing a Ford Fusion Hybrid over a Toyota Prius.

To put this into perspective, could you imagine getting a personal call from Honda's Takeo Fukui, personally thanking you for purchasing a Honda over a Harley? Or from Steve Jobs, congratulating you for choosing an iPod in lieu of a Zune? Ridiculous, no?

If this seems like nothing more than a publicity stunt, well, it's exactly that. Regardless, Ford is a company that can use all the positive pub it can get right now, and a phone call from the very top of the company symbolically sets an example that customer service is among the highest of priorities for the automaker – from the top down.

[Source: Detroit News]

I'm reporting this comment as:

Reported comments and users are reviewed by Autoblog staff 24 hours a day, seven days a week to determine whether they violate Community Guideline. Accounts are penalized for Community Guidelines violations and serious or repeated violations can lead to account termination.

    • 1 Second Ago
  • 2015 Toyota Highlander
    MSRP: $29,765 - $44,140
    2015 Jeep Grand Cherokee
    MSRP: $29,995 - $64,895
    2015 Honda Accord
    MSRP: $22,105 - $33,630
    2015 Honda Civic
    MSRP: $18,290 - $26,740
    2015 Mazda Mazda3
    MSRP: $16,945 - $25,545
    Share This Photo X