The University of Michigan's National Quality Research Center released its American Customer Satisfaction Index today, which found that in general customer satisfaction has slightly increased this year in the automotive industry, and specifically domestic automakers have gained ground on their import competitors. While
leads all brands with a score of 87 out of 100,
(86) and Lincoln-Mercury (86) all came within spitting distance of
luxury leader. Toyota and
, meanwhile, slid compared to last year, both achieving a score of 84. While improving,
(80) still have a gap to close on their Japanese competitors.
These scores actually mirror closely the rankings in J.D. Power and Associates recently released
2007 Vehicle Dependability Study
, and one would assume a customer's satisfaction with his or her vehicle has something to do with its dependability. That study saw Lexus tied with Buick for first place, with Cadillac,
not far behind, as well.
[Source: University of Michigan,