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I love Doug Flint. More accurately, I love his
Mechanic’s Tale column on
The Car Connection. Service techs have, shall we say, a unique
perspective on the real-world quality, and in this week’s column Flint opens fire on Volkswagen. He runs through a
variety of the problems he’s encounters (some of which I’ve known about, and others that were quite surprising), and
then fires off the money quote: “Sooner or later the customer will meet a Toyota owner and discover this is not
normal.”