The issue concerns VW's 1.1-million-vehicle recall in China and North America to fix the rear suspensions on some models of the Beetle, Jetta and the Sagitar. If the rear suspension is damaged in an accident, some parts could subsequently shatter while driving. To rectify the problem, the company is adding a part that makes a sound signaling if an inspection is required. Chinese buyers also get a 10-year warranty on rear-suspension repairs related to the campaign, according to Bloomberg.
The recall affects around 581,000 vehicles in China, which seems moderate by current US standards, but consumers are very displeased with how the campaign is going. They believe that VW is downplaying the severity of the problem. According to Bloomberg, there were recently protests at dealers in Shanghai and Shenzhen with people holding up banners and handing out leaflets against the brand.
The protesters have urged even more demonstrations around the country in the coming weeks, and some have requested that VW either replace the entire rear suspension or refund buyers. According to Bloomberg, at least 340 Sagitar owners have employed a Beijing law firm to sue the automaker. They claim that some vehicles have had rear suspension problems without being involved in an accident and that the company's handling of the campaign has been unsatisfactory.