• Jun 8, 2009
What automaker has a lower owner satisfaction score in the UK than Chrysler? The one and only company that makes automobiles less tasty to UK consumers is Fiat. Both brands, which are soon to be joined at the arm rest, scored significantly below both the industry average and survey champ Lexus, which enjoyed its ninth year topping the charts. The rest of the top five are Honda, Mercedes-Benz, Skoda, and Toyota.

What owners in the UK have to say about Chrysler and Fiat doesn't necessarily go for the rest of the world; after all, they prefer Rugby and Cricket to our Football and Baseball. It just may be, however, that like those seemingly separate but similar sporting endeavors, the overseas opinion of Chrysler and Fiat as bottom feeders may not be entirely far off from what North American consumers think.

[Source: JD Power | Photo Illustration by Sean Gallup/Getty]


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    • 1 Second Ago
  • 28 Comments
      • 5 Years Ago
      Wow, look at the Fiat defenders rush to the rescue pointing out all the flaws in this survey. Because surely the reason Fiat got booted out of the US market last time was because they built super-reliable and well-liked vehicles!

      Come on guys, it's not a surprise that Fiat's dead last in this survey. This is the way they've performed for just about forever. You just didn't pay attention to it before because they weren't in the US market anymore, but it's not like they magically obtained Lexus reliability and Porsche performance while in exile.

      Hopefully Chrysler and Fiat manage to shape up together, but only an imbecile would be SURPRISED to see them show up at the bottom of the 2011 JD Power Rankings. Anybody with the least bit of knowledge about these guys can only be disappointed, but not surprised.
        • 5 Years Ago
        Yet another one lost in the 1960's. Hey, EVERYONE'S Q.C. sucked back then,
      • 5 Years Ago
      There’s a reason Fiats don’t sell as well as Fords and the Japanese. THEY’RE NOT AS GOOD
      • 5 Years Ago
      Owner satisfaction and quality are not the same thing.
      • 5 Years Ago
      Gosh .. let's not get our cars serviced in England then.

      Maybe it's the Crumpets they serve to the customers.
      • 5 Years Ago
      Slow news day? Truth About Cars already covered this. The consensus was that since this is a customer satifaction survey and the dealer experience (sales and service) has so much to do with it - it doesn't amount to anything. Chrysler and other makers that have a small presence in a market will often have lower satisfaction ratings. Finding service and parts (and even information) is hard for owners of cars with very small market penetration. I don't know if FIAT is small in the UK market (I suspect it is). Maybe some of our British friends can tell us.
        • 5 Years Ago
        Are kidding me? The The Truth About Cars is probably one of worst blogs out there. Its like the whole site is one big troll with a sh*tbin flinging feces.
        • 5 Years Ago
        Because TTAC posted this last week. At least Fox and CNN (and MSNBC, ABC etc.) report with hours of each other.
      • 5 Years Ago
      On a similiar note here's a news story from the June 6, 2009 edition of the Wall Street Journal that you AutoBloggers might find interesting:

      http://online.wsj.com/article/SB124424451815990495.html?mod=mktw
      • 5 Years Ago
      Not that I take JD Power results seriously due to their very questionable methods of surveying the very elusive and loose category of customer satisfaction.

      Even Fiat could top the charts. Are you satisfied? Has your car exceeded your reliability expectaitons? A FIAT owner who expected their car to break 15 times a year and it only broke 10 times will make one satisfied customer because their car exceeded the expactations.
      A Lexus owner who suffered an armerst squeeking would not be satisfied.....

      But Fiat coming last is in line with other serious and more mature and dependable reliability tests' results, such as German TUV's numbers after taking and analyzing technical data from 7 million cars very year.

      Two bad do not make one right.
        • 5 Years Ago
        There's nothing wrong with the owner of a lower-end car being satisfied with their purchase.
      • 5 Years Ago
      ...and here we go again, no surprise.
      so much for "Fiat's issues with quality are far history"
      • 5 Years Ago
      I take this with a grain of salt. If you really look at what the numbers say, it's mostly about the quality of the dealer service, not the cars themselves. Long term tests by Car UK and 4car.co.uk rates them pretty well. The Panda, on which the 500 is based has proved to be very sturdy. Many friends and family I have in Europe bear this out, but regardless, it's an issue. Remember how stellar Saturn's CS numbers were? It wasn't because were especially good, although admittedly they were surprisingly reliable, especially for a GM product. Buyers became fanatics because of the dealer service.
        • 5 Years Ago
        "The European Car of The Year award is Europe's most prestigious car award and includes, among its many criteria, reliability factors." 2008 winner: Fiat 500
        2004 winner : fiat panda. but if you choose a car for it's reliability, maybe this isn't your blog.
        • 5 Years Ago
        Sorry, but Fiat still occupies the lowest ranks in pretty much every quality study (yes, I know this is not exactly "quality" study)... I do love 500 but I am yet to see any stats that would prove Fiat is making progress in their quality.
        • 5 Years Ago
        My Saturn (from the early days) was a great car. It was very reliable and not just "for a GM car".
      • 5 Years Ago
      Well let's not get our car's serviced in England!

      Maybe it is the quality of the Crumpets they serve their customers.
      • 5 Years Ago
      Firstly:

      "What owners in the UK have to say about Chrysler and Fiat doesn't necessarily go for the rest of the world; after all, they prefer Rugby and Cricket to our Football and Baseball."

      Autoblog - both rugby and cricket are played from local to international level in many parts of the world.

      Secondly:

      Autoblog fails to mention that in the UK JDP survey, a number of manufacturers aren't even represented. Furthermore, the customer satisfaction index when quantified the difference between the top-rated marque and the bottom-rated is less than 10% - which is tiny. Furthermore, one primary reason for Fiat Group always performing so badly in the UK is that parts from dealers almost always have to be ordered, take prolonged periods of time, and are very expensive compared with other marques. Whatsmore, Fiat is one marque which tends not to make many company car lists and therefore there's reduced scope for the survey.

      In my experience - and that of people I know in and out of the industry - owning a Fiat product is no more troublesome than owning a Ford, Vauxhall or Peugeot. Owning a Honda or Toyota will buy you a car with adamantine reliability, but with very little driver involvement or character.

      Autoblog - get to know about life in the UK before you comment on articles about the country.
      • 5 Years Ago
      I have a lot of doubts about the JDPower survey. It is more about sentiment and customer psychology than car quality. Everyone would agree that cars and brands have personality and certain types of people consistently buy certain brands. If I'm someone who values reliability, I'll buy a Toyota because it has an image of reliability, and then I'll surely make a testament to everyone that my car is very reliable (even though I've no idea how reliable other cars may be. But my Toyota must be reliable, right). I'm sure everyone knows how that works... you always want to prove yourself right, it's basic pscyhology.

      Instead, let's take a look at something more objective...from the UK.

      http://www.reliabilityindex.co.uk

      "Based on Warranty Direct's data from millions of pounds worth of claims - you can now see the reliability information that some car makers would rather we kept secret! "

      Check the top100 most reliable cars of the past 10 years. Fiat Brava and Punto beats the BMW 3, Mercedes C, Ford Mondeo.
      Alfa is not doing that great, the 145 is only 95th. But then again, BMW 5 is the 93rd. Btw, the 100th car is the Porsche Boxster.




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