Filed under: Car Buying, Sedans/Saloons, Jaguar, Lexus, MINI
Lexus tops U.K. customer satisfaction survey
A new J.D. Power/What Car? 2006 U.K. customer satisfaction survey has just ranked Lexus as the country's top brand, with the brand's IS sedan taking high honors as as the highest ranking car.
In customer satisfaction ranking of car models, the Lexus IS narrowly beat out the Honda Jazz, with the Suzuki Liana coming in third.
Two British brands rank in their home-market top 10 - MINI and Jaguar, although only the Jaguar S-type cracked the top 10 model listing.
[Source: Autocar]
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Reader Comments (Page 1 of 1)
Michael Karesh 6:45PM (6/03/2006)
You might want to link directly to the What Car? article:
http://www.whatcar.com/news-special-report.aspx?NA=220197&EL=3160618
This sort of graph exaggerates the apparent size of differences by starting at 700. A similar way to compare the height of different people would be to start a human height graph around five feet--if all humans were between 5-5 and 6-3 in height. Suddenly every inch looks like a big difference. A legitimate way to do it, as otherwise many differences would be hard to see, but important to realize this when viewing it.
Looking at the absolute numbers, Lexus is clearly well ahead of the others, and the next three also stand out. But #5 scores around 820, the average is around 795, and the absolute lowest is around 760. So from #5 to the bottom of the barrel is about an 8 percent difference. Even from Lexus to Citroen is only about a 15 percent difference.
Vauxhall and Ford are both a couple percent below the average.
These differences just aren't large enough to get worked up about. Take two individuals and have them evaluate the same car, and their ratings are likely to vary more, even much more.
Final point: can someone explain how the highest scoring model has a lower score than the highest scoring brand? This should be mathematically impossible.
My reliability research:
http://www.truedelta.com/reliability.php
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Eric L. 2:31PM (6/04/2006)
One wonders whether the use of a Suzuki Liana on Top Gear for 5 years now (its now switched to a Chevrolet Lacetti) had any influence on the UK survey.
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