Ford has had its share of quality issues with its fledgling MyFord Touch technology, and watchdogs like Consumer Reports and J.D. Power have taken notice. Bloomberg reports that Ford CEO Alan Mulally is all too aware of the automaker's latest technology glitches, saying, "We've had just a few issues with some technologies associated with Sync and MyFord Touch."

The "just a few issues" Mulally is referring to include reports of touchscreens blacking out, general complaints about a steep learning curve and a recent crossover ranking by Consumer Reports that placed the 2011 Explorer 17th out of 19 vehicles tested due in large part to the tech. CR also dropped the coveted "Recommended" nod for the 2011 Edge because of MyFord Touch.

Mulally's recent statements come just before the release of J.D. Power's June 23 new car quality report. J.D. Power's VP Dave Sargent claims the automaker's own data shows that quality has taken a hit, adding that Ford is "making an early warning to the market that this may be a problem." There is no telling how car buyers would react to Ford slipping a bit in the rankings, but the company's stellar performance in the study over the past few years has likely been a major reason why the Blue Oval managed to re-pass Toyota on the sales charts.

Ford isn't taking the potential quality issues lightly, recently spending $100 million to deploy laser-guided robots in 17 factories to help reduce wind noise in its automobiles. The robots will enable Ford to install doors to within one tenth of one millimeter of specification. The automaker is also working hard to stay on top of quality even as it continues the torrid pace of new vehicle launches.


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  • 127 Comments
      MC
      • 3 Years Ago
      The problem with Sync and MyFordTouch isn't that it's hard to use or has a crappy interface. The problem is its atrocious programming that make it horribly sluggish/unresponsive and the unacceptable number of bugs it ships with. I have a 2011 Edge Limited that it fantastic EXCEPT for the Sync/MFT. Whether the bluetooth works is a day to day struggle. The Nav stopped working for a week and a half. The backup camera has also stopped working at various times, the entire system reboots itself seemingly at random and yes, occasionally the whole screen just goes blank and nothing short of a fuse pull or battery cable pull will fix it. If (and that's a big IF) Ford can get their crap together and make this a stable/responsive platform then the vehicle would easily be the best I've owned. However, because the system is so ingrained into the day to day use of the vehicle it makes driving it a huge pain in the rear.
      Roman Julfir
      • 3 Years Ago
      Our 11 Fiesta with Sync has had a couple of issues, and Ford is always pushing a new update, which is pretty easy to do. But we still haven't been able to get Pandora to connect from either of our phones. It just doesn't find the app. And on occasion the ipod just fails to start and it takes a number of voice commands to get it going. There have also been times where the ipod just plain doesn't connect. This requires multiple mashes of the Aux button to get it to recognize the USB port. Once the USB port simply failed and to fix it required a search through forums and the final fix was to pull the fuse and re-seat it in order to reboot the USB port. Otherwise it works fine.
        Peter S.
        • 3 Years Ago
        @Roman Julfir
        I have a Fiesta with sync as well and it worked perfectly... until I did that horrible applink upgrade, that in the end I didn't even end up using. It wouldn't work with my usb drive anymore, it kept saying "bad data" and froze the whole system, which required me turning the car off and on (I did my Roy, from the IT crowd, impression ("have you tried turning it off and on again?") while doing so). So I took it in and the dealer basically told me there was nothing they could do except for resetting the system... which didn't work. What DID work, however, is replacing the crappy microcenter usb drive with a better one by kingston. All the problems went away, so it might have been a problem with the drive more than sync, but it worked perfectly before the update so idk....
        jeepmover
        • 3 Years Ago
        @Roman Julfir
        Try a jumpdrive.
      Michael Gilbert
      • 3 Years Ago
      A few issues??? I'm an owner of a 2011 Ford Edge with the MyFord Touch system. It is a constant source of frustration. The screen going black occassionnaly is only one of the many bugs with this system. I consider myself somewhat tech savvy. If you plan to use the system to listen to AM radio only, your in luck, MyFord Touch might just be for you. I've completely given up on listening to music on a USB, bluetooth or tethering my iPhone to via USB. Often, after a reboot I find that the system has defaulted to AM radio (I NEVER listen to AM radio) It takes a good 3-4 minutes for the voice command system to become available once the vehicle is started. I'm able to talk on my phone via Bluetooth 50% of the time. The other 50%, I get the dreaded "sync is trying to pair to a previously paired phone..." all while displaying Connected to Michael's iPhone. I'm glad to see reduction of wind noise will fix all these issues according to this article. Thank god they've invested 100 mil to fix that.
        wheezymofo
        • 3 Years Ago
        @Michael Gilbert
        I bought a 2011 Edge for my wife with MyFord Touch and Sync. I totally agree with you on all your comments as we have experienced all of the same issues. Our particular peeves have to be with the Voice recognition system and navigation system. Using an old school giant fold up map works better and is less distracting for the driver.
          wheezymofo
          • 3 Years Ago
          @wheezymofo
          I should be fair and mention that other than Sync/MyFord Touch, the rest of the experience with our Edge has been great. Its comfortable, handles nicely, actually gets the advertised gas mileage, and has excellent build quality. Bringing it in for servicing and updates to the Sync/MyFord touch has also been as pleasant as possible due to the great dealership nearby. Unfortunately, because of the poorly developed electronics, I will be surprised if my wife agrees to another Ford in our future.
      John
      • 3 Years Ago
      Hey, I'd take the MyFordTouch issue over what Mustang owners like me are going through right now with our transmissions. http://www.allfordmustangs.com/forums/2011-mustang-talk/268693-official-2011-mustang-manual-transmission-rough-shifting-thread-282.html
      DC
      • 3 Years Ago
      I'd rather have a reputation that revolves around a touchscreen going blank on occasion, rather than one where my car could accelerate off a cliff. Ford has nothing to worry about.
      • 3 Years Ago
      [blocked]
        AJ
        • 3 Years Ago
        You do realize your basing your experience of a brand off a rental - the kind of vehicle that gets abused to oblivion and largely ignored?
      • 3 Years Ago
      [blocked]
      Mike K
      • 3 Years Ago
      Let's see, two organizations that have never liked Ford are complaining about Ford, and this is news?? C'mon Shunk, really??
        Osama bin Larry
        • 3 Years Ago
        @Mike K
        They didn't like them because they built bull**** cars for decades, now they're getting their act together and making some decent cars. I'm sure Alan will address this.
          Mike K
          • 3 Years Ago
          @Osama bin Larry
          I know. But the irony is that now that Toyota and Honda are making bullshit, they'll still give them way better ratings with no proof to back it up.
          Mike K
          • 3 Years Ago
          @Osama bin Larry
          Spies1 - According to who, CR?? The company that's been ******* japanese dick for years??
          Spies1
          • 3 Years Ago
          @Osama bin Larry
          That's odd, Honda still ranks #1 and #2 in long term reliability, and has so for decades. But you keep making up your internet stories. I especially love your all original equipment Ford lies.
      • 3 Years Ago
      [blocked]
        KaiserWilhelm
        • 3 Years Ago
        Hmmm my Fusion has cruise control...whats with all this silly ford bashing going on?
          Jac Zobel de Ayala
          • 3 Years Ago
          @KaiserWilhelm
          The infamous spontaneously combusting Ford cruise control buttons.
          Tortious
          • 3 Years Ago
          @KaiserWilhelm
          Not sure about Ford reliability (especially since the Explorer won a comparo against Durango based solely on perceived long term reliability) but Microsoft programming is trash.
          KaiserWilhelm
          • 3 Years Ago
          @KaiserWilhelm
          I love how I get down voted for stating a fact, you people are insane.
        Jesus follower!
        • 3 Years Ago
        You should contact Texas Instruments, as they are the ones who created that switch.
          • 3 Years Ago
          @Jesus follower!
          [blocked]
      reattadudes
      • 3 Years Ago
      after owning two Lincoln MKZs, I won't be coming back for another. not all of us are interested in technology, and Ford had better realize that a very large percentage of their customers are not interested in it, either. instead, it is being shoved down Ford buyer's throats, as "progress". other than turning the key (which is now gone), I don't care to interact with my car in any way, shape, or form. I can make my own phone calls without my car's help, and have no problem pushing the buttons for the satellite radio, or shoving in a CD. I don't mind having the phone stuck to my ear, as I don't always want my phone conversations shared with everyone else in the car. but this is "progress", right? with the Town Car's demise, Ford doesn't offer a single luxury model without the technology shoved upon us. they should offer a delete option to eliminate the complexity, with a conventional radio and climate control. I'm sure at least half of the dealer's stock units would be equipped this way. it is impossible to get most Ford vehicles without it. I had a friend special-order a Ford Escape XLT without SYNC, but you can get no other options. he was going to replace his 2000 F150 with a new one, but couldn't get a new F150 with a power seat without SYNC. he bought a Dodge instead.
        KaiserWilhelm
        • 3 Years Ago
        @reattadudes
        I love the SYNC in my 08' Fusion, its one of the main reasons I bought the car. Not everyone fears technology like you, in fact I'm sure most embrace it.
        Jason H
        • 3 Years Ago
        @reattadudes
        <> Not trying to be a dick or anything, but why are you posting on an auto enthusiast website then...?
          reattadudes
          • 3 Years Ago
          @Jason H
          what on earth does technology have to do with being an auto enthusiast? using that logic, would a muscle car collector be less of one because the highest technology would be perhaps an AM radio? the lease is up on my 2008 MKZ, and I'm going to be replacing it with another car. I fell in love with the new Charger, but hate the touch screen in the dash. easy solution. I ordered a new 6 speed Challenger R/T. it is available with just a regular radio and conventional climate controls. hope that doesn't make me less of an auto enthusiast :)
        rocketmoose
        • 3 Years Ago
        @reattadudes
        Buy a used car then, because this tech isn't going away: Audi has MMI, VW has their Nav solutions, BMW has iDrive, Merc has COMAND...
      Master Austin
      • 3 Years Ago
      I find it humorous how the people who are complaining about never owning another Ford because of the tech on them is too much on their MKZ and Escapes and F150s and all that are the models that DO NOT have MyFordTouch yet LOL so essentially they are complaining about "high tech" stuff on yesteryear products that do not have it, Hmm thats odd. Sounds like the geriatrics crowd should go buy a Toyota now that their Lincoln and Ford have so much tech. Guess what, Ford is moving forward with what the MAJORITY of buyers want, specially younger ones. For those who can't, there's Toyota, Hondas, who dont have that...Oh yeah, how are their sales doing?
        Mike K
        • 3 Years Ago
        @Master Austin
        I should complain about the voice recognition in my mom's 04 Aviator because it can't detect my voice if I have the windows open doing 70 :/ People on here just love to hate because of mis information, or complete LACK of information. Anyone who can't adjust to tech is going to be left behind in EVERY aspect of life within the next 5-10 years.
          Zoom
          • 3 Years Ago
          @Mike K
          False. Those companies that adapt technology to the masses will be the one to succeed. THAT is why Apple is dominating. They are making products that 1: are EASY to use, 2: don't break down, and 3: look good. This is a winning combination for any company to follow. Ford is failing on 1 and in some cases 2. Arguable 3 isn't impressive either, but it's getting better. To be a MAINSTREAM company, while also being successful, you have to follow that formula. The Camry is the epitome of this as well: Its easy to use, doesn't break down, and looks decent. You all think its boring but it's actually a nice, pleasant design. Its anonymous ONLY because they're everywhere. And the soft ride? Believe it or not, but Americans like easy to drive, SOFT cars. My mom choose an xA over a Fit simply because it had a softer ride! I couldn't believe it, but that's how people feel.
      Tone
      • 3 Years Ago
      Lessons from iDrive have gone unlearned... Tech is great when it works and is seamless. Tech is bad when it doesn't work and is an annoying distraction.
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