A solution for DMV waits

Nobody likes standing in line at the Department of Motor Vehicles (or for those of us in Michigan, the Secretary of State office), since it’s possible to go in to renew your plates for 2006 and leave with about 4 minutes remaining until your 2007 renewal comes due. For a car guy, it rates about a 9.5 on a one-to-ten scale of Unpleasant Car Activities, where “1” is getting a whiff of stale tire air, and “10” is experiencing a jack-stand collapse. So what’s the solution? Simple – eliminate clocks in the waiting area. That’s what is being done in Indiana, in order to manage “the customer’s perception of the experience.” I guess no one wears watches in Hoosier land. [Hat tip – The Agitator]

By eric@bryantperformance.com
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Nobody likes standing in line at the Department of Motor Vehicles (or for those of us in Michigan, the Secretary of
State office), since it’s possible to go in to renew your plates for 2006 and leave with about 4 minutes remaining
until your 2007 renewal comes due. For a car guy, it rates about a 9.5 on a one-to-ten scale of Unpleasant Car
Activities, where “1” is getting a whiff of stale tire air, and “10” is experiencing a jack-stand collapse. So what’s
the solution? Simple – eliminate clocks in the waiting area. That’s what is being done in Indiana, in order to manage
“the customer’s perception of the experience.” I guess no one wears watches in Hoosier land. [Hat tip –
The Agitator]