2010 J.D. Power CSI Study - Click above for charts
You have to hand it to the folks at Jaguar. In the face of sales dwindling to almost nothing, its dealers and service staff manage to still do their jobs well and delight their customers. In the 2007 Customer Service Index Study released by J.D. Power and Associates today, Jaguar was rated number one in customer service, scoring 925 out of 1,000.