Since 1986, ALLDATA has been making automotive technician jobs simpler thanks to their suite of powerful platforms and resources. Here is how 300,000 mechanics all over the world are already benefiting by using this OEM service and repair information provider.
Repair information and diagnostic support
ALLDATA comes with a veritable library of information to make all auto technician jobs that much easier through there [Repair Info and Diagnostic Support] service. (http://www.alldata.com/repair-info-diagnostic-support). This includes:
The ALLDATA Community: A forum is available with answers to the most common questions. You can also pose your own query to a network of helpful and experienced mechanics.
ALLDATA Research Library: You can turn to the professionals at ALLDATA for help researching OEM info, obscure repair procedures or anything else you may be having trouble with. All you have to do is make a Library Request and this service will handle the rest.
ALLDATA Tech-Assist: There is also a team of Certified Master Techs ready to take your call if you’re in a hurry. Your ability to use this service is essentially limitless, as with every repair you close out, another call is added to your monthly allotment.
Product and tech support
As you can see, ALLDATA is all about helping out. So it should come as no surprise that their Product and Account Support service is also second to none. You’ll get:
Self-service support: If you prefer to learn at your own pace, you’ll love ALLDATASupport. It has over 1,500 educational articles and videos.
Technical support: Call the Technical Support Team any time you’re having trouble with the ALLDATA interface. If there is an issue that involves your hardware, the tech can even remotely work on it while you get back to doing your job.
A personal account executive: Every ALLDATA customer is assigned their own Personal Account Executive. They’ll make onboarding a breeze and then provide ongoing support for as long as you use the platform.
Training on ALLDATA products
Another reason to love ALLDATA is their catalog of helpful products. They have three main categories. Those for:
- Repair shops
- Collision shops
Each category features mobile applications, repair platforms and other unique aspects that are designed specifically for that group’s unique needs. Whichever you choose, training will be provided by the company. They do this one of three ways:
Training teams: These teams are dedicated to taking your calls whenever you have product-specific questions or just a more in-depth understanding of how a certain feature can meet your needs.
Instructor-led sessions: You can also attend live training sessions led by an experienced instructor. The company uses time-tested presentations to take you through each course, but you can always ask questions along the way. Classes take place throughout the week so it’s always convenient to find a time to attend.
Training videos: If it’s easier, you can also log in and watch training videos whenever you like. There are short videos that will get you started with the most popular products and longer ones that offer more comprehensive instructions.
CAIS Certification: You can win over new customers by providing them with the confidence that comes from knowing their mechanic is a Certified Automotive Information Specialist. This proves your shop or dealership uses the most cutting-edge technology and has been trained to take full advantage of it.
The automotive industry is always changing, so you need to evolve if you’re going to keep offering top-notch services. ALLDATA makes this easier thanks to resources like:
Tech, trips and trends: This section of the site covers everything from tips for handling tricky vehicle repairs to help running a successful business and much more.
Industry webinars: ALLDATA partners with industry experts who specialize in important subject areas which means customers get access to free webinars about increasing profitability, learning best practices for different niches and finding out about new and upcoming technology. ALLDATA is a great resource for mechanics all the way up to those who own their own shops. There’s a reason more than 80,000 businesses around the world trust their operations to this company.
If you’re a certified technician and interested in working with YourMechanic, apply online today to be a mobile mechanic.
This article originally appeared on YourMechanic.com as How to Use ALLDATA for Car Repair and was authored by Valerie Johnston.