Among other issues, the Model X's doors (yes, those danged falcon wing doors) opened and closed without warning. Additionally, the Autopilot and self-parking features were problematic. According to Fortune, Lyon said the response from his local Tesla store was insufficient, but declined to comment further on the terms of the settlement.
"We are committed to providing an outstanding customer experience throughout ownership," Tesla said in an e-mail to Autoblog, without commenting specifically on the case. "As a principle, we are always willing to buy back a car in the rare event that a customer isn't completely happy. The vast majority of Model X owners are loving their cars."
"We are committed to providing an outstanding customer experience throughout ownership." - Tesla
Regarding those doors, Tesla reportedly sued one-time supplier Hoerbiger earlier this year. Hoerbiger was hired to develop the doors, because overheating and oil-leakage problems helped lead to the delay of the Model X debut.
As far as repairs are concerned, Tesla had to tweak a nondisclosure clause in its customer-repair agreement last month after a US regulator suggested that the language sounded a bit like a gag order. That issue came about after a Model S owner in Pennsylvania said Tesla would pay for his car's suspension repairs as long as he kept quiet about the agreement. At the time, Tesla denied that its repair agreements suggested customers not communicate with the US National Highway Safety Administration (NHTSA) or any other government agency.