The girl's father, Rick Warrick, and his fiancé, were changing a flat tire along the highway on Sunday, February 1, when they were hit. His distraught daughter called 911, but the dispatcher interrupted her at one point saying, "Let's stop whining. Okay, let's stop whining, it's hard to understand you." He also later asked to speak to someone else and told her to stop yelling.
Warrick eventually died from his injuries, and the woman had to be taken to the hospital. According to the Associated Press, the driver that hit them fled, and police have no description of the vehicle.
The dispatcher's name is not being released, but the person is being moved to a position away from the public, while the incident is investigated. A spokesperson for the local fire department told the AP that operators are trained to take control of call, but what happened here, "doesn't meet our expectations of how that would occur, and we're going to presume the public feels the same way."