While GM's site allows owners to search for recalls based on VINs, it only displayed a campaign for a vehicle if the parts were actually available to perform the repair, according to The Detroit News. If the components aren't ready yet, then the model isn't listed. That could obviously have given drivers a false sense of security about their car. NHTSA has asked the automaker to update the website to make it more accurate and to display the info whether or not the fix had been done.
GM spokesperson Alan Adler tells Autoblog that the company first learned about the problem on Friday, August 1. "Basically, the VIN lookup wasn't giving up accurate information," he said. The automaker worked over the weekend to fix things, and Adler says that the majority of the updates are now complete, but GM still has a few more to do. He expects the changes to be finished soon.