Driverless car study

"Consumers Desire More Automated Automobiles." That's the title of one page of a new study published by Cisco Systems as part of its Customer Experience Report, which focuses on the "automobile buying and driving experience." The study specifically targeted technology and its integration into the cars and trucks of today and tomorrow, and, not surprisingly, roughly half of all those surveyed globally (1,500 consumers across 10 countries, says Cisco) "value the technology adoption reputation of a brand when selecting a vehicle." We also think it's of interest that "83 percent of global consumers prefer to research online for information on a car."

Perhaps the most intriguing bit of information gleaned from the study pertains to driverless automobiles. A full 57 percent "stated they would be likely to ride in a car controlled entirely by technology that does not require a human driver," with Brazil, India and China cited as the countries most willing to trust autonomous technology. When Cicso asked drivers if they'd let their kids ride in driverless cars, however, the figures dropped dramatically – just 46 percent found that idea acceptable.

In the United States, 60 percent of those surveyed said they would trust driverless cars, and that dropped to 48 percent when children were included. Japanese drivers were least likely to trust their lives or their children's lives to automated technology. Scroll down below for a press release from Cisco highlighting more of its findings.
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Consumers Desire More Automated Automobiles, According to Cisco Study

Cisco report reveals that half of all global consumers surveyed purchase cars based on technology reputation of the brand

SAN JOSE, Calif. – May 14, 2013 – Cisco today announced results of the Cisco Customer Experience Report focused on automobile buying and driving experience. Cisco surveyed more than 1,500 consumers across 10 countries. The global report examined consumer preferences of technology used when buying and driving an automobile. Consumers also identified key influencers preference for car dealers/ manufacturers to provide a more personal driving experience, and their trust in future automotive innovation.

Consumers demonstrated in the survey how information and technology are crucial throughout

the car experience. From the car purchasing experiences to service maintenance, consumers are using more advanced communication technologies (such as mobile, text, telephone, websites, embedded communications devices) to engage with manufactures and car dealerships. Results show roughly half (47%) of global consumers' value the technology adoption reputation of a brand when selecting a vehicle.

Globally, consumers are eager to see more transportation changes in customization, safety, time, and cost savings, with Brazil, China and India showing significantly more willingness to provide information on driving habits, in exchange for cost and time efficiencies, and may have more trust in driverless automobiles.

Key Highlights:
Prior to purchasing a vehicle, consumers prefer to begin their online.


Most consumers begin their car purchasing process online: 83% of global consumers prefer to research online for information on a car, versus only 17% of consumers that prefer to call or go to dealership.

Trust in Manufacturer Website: 61% use manufacturing websites when researching to purchase a car. This is good news for the digital world as 78% of consumers trust their online research.

Consumers desire a more automated way to track car maintenance costs

Impact of gas prices on customer experience: 52% of consumers want to track gas prices from a vehicle. Gas-price tracking was the highest priority, compared to 46% of consumers wanting to track insurance prices, 35% wanting to track roadside assistance availability, and 32% wanted to track recall information

Tracking car maintenance costs: Consumer demand for tracking vehicle operating costs was shown with 62% of consumers stating they would purchase a device designed to keep them on track with their monthly budget for gas and auto maintenance.

Consumers are willing to trade personal information for customization, security and savings

Lower Insurance/Maintenance: 74% would allow their driving habits to be monitored in order to save on insurance or service maintenance or costs.

More Personal Security: 60% would provide biometric information such as fingerprints and DNA samples in return for personalized security or car security.

Customized Car: 65% would share personal information such as height/weight, driving habits, entertainment preferences if this allowed a more customized vehicle and driving experience.

Consumers Trust in Automated or Driverless Automobiles

Driverless automobiles: More than half of global consumers (57%) stated they would be likely to ride in a car controlled entirely by technology that does not require a human driver. The most trusting consumers in this regard were in Brazil with 96%, India with 86%, and China with 70%.

Kids on board: Consumer trust dropped to 46% when asked if they would let their kids ride in driverless automobiles. Consumers least likely in this regard were in Japan, France, and Germany, where only 6% would allow their kids ride in a driverless automobile.

Supporting Quotes:

Andreas Mai, director of product marketing for Connected Industries Group at Cisco: "Most consumers expect to be connected to the internet wherever they are. Since they may spend much of their time in their car, it stands to reason they want their car to be more connected. This consumer survey confirms that it is time to take the internet to the road and into our cars. "

Peter Granger, Senior Industry Marketing Manager, Cisco Products Solutions Industry Marketing: "The survey shows consumers comfort with technology and need for immediate information whether they are researching, buying, driving or servicing their vehicle. While consumers in diverse parts of the world may expect very different experiences, their technology demand is more positive than many manufacturers imagine. Many consumers are just waiting for manufacturers to respond with better car buying, driving and service experiences augmented by technology".

Supporting Resources:

Cisco Customer Experience Report website
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Social Media: Follow Cisco on Facebook, Twitter and LinkedIn
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Cisco (NASDAQ: CSCO) is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information about Cisco can be found at https://www.cisco.com. For ongoing news, please go to https://newsroom.cisco.com.

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