GM "Satisfaction Guaranteed" official, commercial reveals future GM product

GM "Satisfaction Guaranteed" commercial – Click above to view gallery of screen shots or watch video after the jump

Earlier today we told you that General Motors would be announcing a new initiative that gives customers a 60-day money back guarantee on any Chevrolet, Cadillac, Buick or GMC vehicle purchased. That program was just officially announced as the "Satisfaction Guarantee" and runs from September 14 through November 30. To kick things off, GM will be airing a commercial called "May the Best Car Win" starring its new Chairman, Ed Whitacre. You can view the commercial after the jump (sorry about the squishiness), but you'll also want to check out the gallery below that contains screen shots lifted from the ad.

The commercial shows Whitacre taking a leisurely stroll through the GM Design Center in Warren, MI. You know, that place you're never EVER to enter with a camera. Flaunting the rules, Whitacre and his camera crew stroll by a number of future vehicles and concepts that are deftly placed around the design center. We see the upcoming Cadillac ATS, what we assume to be a production-intent version of the Cadillac Converj ( Caddy's version of the Volt), a small Buick crossover based on the company's Delta platform and the production Chevy Spark, among others.

After you're done ogling the General's future portfolio, you can also check out official details on the "Satisfaction Guaranteed" program, which covers 2009 and 2010 models as long they're returned between 31 and 60 days after purchase with less than 4,000 miles. And sorry, leases aren't included.

  • We're guessing that the car in the background might be a production intent versions of the Cadillac Converj ER-EV based off what appears to be a closed off grille and the general size and proportions of the vehicle.
  • We have no idea what the model on this rolling cart is, though in the video it appears to be a sport truck version of the Chevy Silverado with side exhausts.
  • The clay model to Whiteacre's left appears to be the upcoming compact CUV from Buick. It's smaller than the Vue and based on the Delta compact platform.
  • The green car on the left is the production Chevy Spark.



GM Launches 60-Day Satisfaction Guarantee; Offer Bolsters Campaign to Earn Consumer Confidence
  • 'May the Best Car Win' marketing effort demonstrates GM's confidence in the quality, durability of its cars, trucks and crossovers
  • 60-day Satisfaction Guarantee covers 2009 and 2010 Model Year vehicles
  • Builds on 100,000-mile/five-year powertrain warranty
  • Covers all vehicles sold by Chevrolet, Buick, GMC and Cadillac
  • Program runs Sept. 14 through Nov. 30

DETROIT - General Motors announced today that it will offer a Satisfaction Guarantee to eligible buyers of new Chevrolet, Buick, GMC and Cadillac vehicles. The guarantee allows customers to return their vehicle to their dealer between 31 and 60 days of purchase and receive a refund of the purchase price for the vehicle.

The announcement is part of a larger "May the Best Car Win" marketing campaign that demonstrates GM's confidence in its vehicles when compared head-to-head with the most competitive vehicles in each vehicle segment.

The new Satisfaction Guarantee bolsters GM's existing industry-leading consumer coverage, which includes a transferrable100,000-mile/five-year (whichever comes first) limited powertrain warranty, roadside assistance and courtesy transportation.

"We think if consumers give us a fair chance and look at the facts on the things that matter most to them, like design, fuel economy, warranty and safety, our vehicles are the best choices - that's what makes an offer like this possible," said Bob Lutz, GM vice chairman, Marketing and Communications. "The Cadillac SRX and CTS Wagon, the Buick LaCrosse, the Chevrolet Equinox and GMC Terrain, for instance, are all outstanding new products. This new marketing effort should help us communicate these facts to consumers.

"We know that we'll need to work very hard to get people's attention and encourage them to give Chevy, Buick, Cadillac and GMC a try. We think the 'May the Best Car Win' campaign and the Satisfaction Guarantee offer should help re-instill confidence in the excellence of our products. We're putting our money down that if people buy one of our vehicles and don't absolutely love it, we'll take it back. We will stand behind them both in the short-term and over the long haul," Lutz said.

Details of GM's new Satisfaction Guarantee:
  • Offer covers 2009 and 2010 Model Year Chevys, Buicks, GMCs and Cadillacs (except medium duty trucks)
  • Customers (one per household) can return their vehicle between 31 and 60 days with less than 4,000 miles
  • Customers will be informed in writing before they buy the vehicle of the terms of the Satisfaction Guarantee
  • Customers must take delivery by Nov. 30
  • The Satisfaction Guarantee covers the vehicle purchase price and sales tax, but not other add-ons like accessories, negative equity on a trade-in or other fees; other restrictions apply
  • Leased vehicles are not included
  • More details are available beginning Monday, Sept. 14, online at [Chevy][Buick][Cadillac][GMC].com/guarantee

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