Many fast food chains are now outsourcing drive-through orders to better serve their customers. An order for improperly-cooked meat can now placed through one of those drive-up static machines and sent through high-speed data lines to a call center hundreds or thousands of miles away from the actual restaurant. A call center operator then bounces the order back to a computer where the order was placed so it may be confirmed by an employee, and then shuttled to a video screen in the food-prep area, along with a photo taken at the drive-through location to match customers and their orders. While seemingly an overly-complex way to accomplish the simple action of clogging your arteries all to hell, fast food chains are often slowed down by incompetent employees who are perplexed by multitasking. Now each person only needs to focus on one task, meaning faster order processing. And the faster orders can be processed, the more money fast-food chains can make. I mean, it's either outsource it or get Wesley Clark to do it, I suppose. Clark in '04! Oh, wait…



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