How Toyota dealers repair sticky accelerator pedals – Click above for high-res image gallery
97Report: Southeast Toyota dealers pull ads from local ABC stations citing "excessive stories" on recall
Southeast Toyota, which is the largest franchised distributor of Toyota vehicles in the world with 173 dealers in Florida, Georgia, Alabama, North Carolina & South Carolina, has reportedly pulled all of its advertising from local ABC stations. Why? Apparently, the group decided that the television stations were airing "excessive stories on the Toyota issues" by ABC News and its chief investigative correspondent Brian Ross.
In an effort to stem the flow of potentially defective accelerator pedal parts at the source, Toyota announced earlier this week that replacement pedal components had begun shipping directly to its factories. While the announcement was a welcome step in the right direction towards a long-term resolution, Toyota retail dealers – face-to-face with millions of concerned customers seeking a fix – were understandably angered that the automaker had apparently left them out of the loop.
It's been over one week since Toyota first announced a recall affecting 2.3 million vehicles across eight model lines. The recall involves defective accelerator pedal mechanism that could stick due to wear and cause unintended acceration. Since then, Toyota and the supplier responsible for producing this part, CTS Corp., have already developed and begun producing a replacement for assembly plants in North America. Problem is, that doesn't help the 2.3 million owners who have recalled vehicles si
Although Toyota has recently claimed the title of the World's Largest Automaker in terms of global sales, the Japanese-giant is finding out that life at the top isn't all it's cracked-up to be. While the Camry, Corolla, Yaris and Prius sedans are reportedly brisk movers, the same thing cannot be said about Toyota's line of trucks and sport utility vehicles. Toyota has cut Tundra and Sequoia production already, but dealers are still declining to purchase them, pushing the number of unclaimed unit
Toyota has one of the highest loyalty rates of any car brand, something it's earned over decades of building reliable cars and treating customers fairly. So when one of its managers hears stories similar to that of a customer of twenty years switching brands because of the poor treatment received at a dealer, you can rest assured that the carmaker's service experience will be changing, and changing fast.
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