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    Study: Even mechanics know service department advisors quote unrealistic repair times
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    "Hi, welcome to John Q. Dealer's Toyota. What's that, you need an oil change? Okay, that's only going to take all week." We've all been here. A simple procedure at the dealership turns into a day in a tiny room, with stale coffee, out-of-date magazines and daytime television surrounded by people ...

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    Report: Pep Boys targets women, finds they don't like to be lied to
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    Pep Boys, the auto parts and service chain where your 17-year-old self got those hideous clear taillights for your first car, is set for a massive rebranding effort that will see it focus even more heavily on personal service. Called "Road Ahead," the new program has kicked off in 70 of the ...

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    Report: SRT Viper to be sold at only one fifth of Chrysler dealers
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    Only one fifth of Chrysler Group dealers will have the chance to sell 2013 SRT Viper, according to an Automotive News report. To qualify for the V10 beast, a hopeful dealer will have to train staff and purchase special tools, as well as improve their facilities. This does not guarantee the ...

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    Hyundai becomes first automaker to use Groupon
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    Hyundai has officially become the first automaker to jump into the Groupon party by offering customers a $29 oil change, inspection and tire rotation. The manufacturer says around 1,300 individuals participated in the event across 10 dealers in the greater Chicago area and that the move was part ...

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    Audi Cam streams video of your repairs
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    Audi Cam in action – Click above for high-res image gallery
    Handing your pride and joy over to a service tech is a nerve fraying experience. While the vast majority of service personnel out there are well trained, courteous and quick about their work, there are bad apples in every bushel, ...

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    Happy Memorial Day from Autoblog
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    Tribute 2010 Chevrolet Camaro – Click above for high-res image gallery
    It's easy to forget that while we spend day-in and day-out banging on QWERTYs and chasing our tails as automotive rumors get confirmed, then denied, then confirmed again, that there are men and women all over the world ...

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    Cost of vehicle maintenance is escalading
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    The pains many automobile owners are feeling at their local service station isn't just at the pump -- prices for general maintenance is also increasing. Petroleum based products, such as oil and tires, are heading north with the price of gasoline. Demand for steel has also pushed up prices on ...

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    VW recalling all 410,000 Passats sold between 1999 and 2005
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    If you are one of the nearly half-million Americans driving a 1999-2005 Volkswagen Passat, your dealer will be expecting a visit. Every gasoline-powered Passat (the list includes the 1.8-liter I4, 2.0-liter I4, 2.8-liter V6, and 4.0-liter W8) is being recalled for a heat shield issue. Apparently, ...

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    Toyota tests satellite service facilities
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    Toyota has so far resisted expanding its dealer body in the wake of the Japanese automaker's unprecedented climb up the sales charts. In eight years, Toyota has gone from having 15 million of its vehicles on the road to 22 million today. So far dealers have been able to keep up with the torrid ...

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    Mercedes service history goes all digital
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    This will be excellent when you go to buy that used Mercedes. Rather than searching high and low for that needle-in-a-haystack owner who kept meticulous records and the car serviced to a T, Mercedes is rolling out a Digital Service Booklet. Mercedes says it will be more convenient and efficient to ...

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    Ford officially extends oil change interval to 7,500 miles
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    Ford has been studying the question of when to suggest oil changes, and they've hit upon 7,500 miles for 2007 and newer cars. Not only are modern oils better, modern engines are also better. You don't have carburetors metering poorly on winter mornings, tolerances are a lot tighter, and operating ...

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    SAM is looking for a few good OBD II ports
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    For those of us who like to service our own cars, being able to retrieve the OBD-II codes is important. There are various readers on the market, with some more capable than others. Of course, once the codes are retrieved, you need to know how to interpret them. The common misconception is that the ...

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    Nostalgia - Flexstones and Flatheads
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    With it getting colder here in New England, us Yankee Autobloggers have to prepare for winter. This often entails a final running of the yard equipment, just today I mulched the rest of the leaves that'd fallen on the back yard. There's nothing quite like the roar of an air-cooled "one-lunger" ...

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    Autoblog Maintenance 201: Brake pad replacement, Part II
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    In the first half of this particular write-up, we showed the basic process of replacing the front rotors and pads on a VW Jetta. Now we'll go ahead and hit the rear brakes, since the car is already up in the air and we're already covered up to our elbows in grease and brake fluid. We'll also go ...

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    Autoblog Maintenance 201: Brake pad replacement, Part I
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    While many aspects of maintenance can be put off until the odometer rolls past 100K, odds are that you'll be doing some work on your vehicle's brakes long before then. Vehicles continue to get heavier and our highway speeds are ever-increasing, both of which put an incredible amount of strain on ...

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    Texas team wins at Ford/AAA Auto Skills Challenge
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    A team from Paris High School in Texas took the top spot in this past weekend's Ford/AAA Auto Skills Challenge. The goal of the yearly competition, which pits the top 50 two-man teams against each other, is to accurately diagnosis and repair a vehicle that has been deliberately disabled. The teams ...

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    Live Green, Go Yellow, Get Directions from OnStar
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    OnStar will begin a service in June that can locate ethanol refueling stations for customers with E85-compatible flex-fuel vehicles. OnStar subscribers will first get an email detailing where E85 pumps are in their area and if they venture outside the comfort zone a quick push of OnStar’s ...

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