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88Lincoln dons the Black Label

Custom Program Launches In December On MKZ, MKC

"We're really trying to simplify for the customer on their terms." – Paul Bucek

70Even mechanics know service department advisors quote unrealistic repair times

"Hi, welcome to John Q. Dealer's Toyota. What's that, you need an oil change? Okay, that's only going to take all week." We've all been here. A simple procedure at the dealership turns into a day in a tiny room, with stale coffee, out-of-date magazines and daytime television surrounded by people that are as disgruntled as you. Why, oh why, does it take so long to get work done at the local dealership?

36Pep Boys targets women, finds they don't like to be lied to

Pep Boys, the auto parts and service chain where your 17-year-old self got those hideous clear taillights for your first car, is set for a massive rebranding effort that will see it focus even more heavily on personal service.

AddTesla readying fleet of 80 Model S EVs to use as service loaners

Fear not, Tesla drivers. When you take your Model S into the shop and need a loaner car, you'll get... another Model S.

47SRT Viper to be sold at only one fifth of Chrysler dealers

Only one fifth of Chrysler Group dealers will have the chance to sell 2013 SRT Viper, according to an Automotive News report. To qualify for the V10 beast, a hopeful dealer will have to train staff and purchase special tools, as well as improve their facilities. This does not guarantee the ability to sell the Viper. It merely keeps the dealer on the list of potential suitors.

13Hyundai becomes first automaker to use Groupon

Hyundai has officially become the first automaker to jump into the Groupon party by offering customers a $29 oil change, inspection and tire rotation. The manufacturer says around 1,300 individuals participated in the event across 10 dealers in the greater Chicago area and that the move was part of an ongoing effort to increase service business. The hope is that some of those customers who participated in the deal might come back for more vehicle work in the near future.

6Audi Cam streams video of your repairs

Audi Cam in action – Click above for high-res image gallery

22Happy Memorial Day from Autoblog

Tribute 2010 Chevrolet Camaro – Click above for high-res image gallery

36Cost of vehicle maintenance is escalading

The pains many automobile owners are feeling at their local service station isn't just at the pump -- prices for general maintenance is also increasing. Petroleum based products, such as oil and tires, are heading north with the price of gasoline. Demand for steel has also pushed up prices on various automotive parts. That means consumers are seeing larger bills from their auto repair specialists, even when their exhaust doesn't require three people to install. Instead, many are choosing to sque

17Toyota tests satellite service facilities

Toyota has so far resisted expanding its dealer body in the wake of the Japanese automaker's unprecedented climb up the sales charts. In eight years, Toyota has gone from having 15 million of its vehicles on the road to 22 million today. So far dealers have been able to keep up with the torrid sales pace, but at the service end, dealerships are busting at the seams. In an attempt to alleviate some of that pressure for landlocked dealers, Toyota has piloted off-site service centers and oil change

7Mercedes service history goes all digital

This will be excellent when you go to buy that used Mercedes. Rather than searching high and low for that needle-in-a-haystack owner who kept meticulous records and the car serviced to a T, Mercedes is rolling out a Digital Service Booklet. Mercedes says it will be more convenient and efficient to build a digital record of a vehicle's service history than trying to track it on dead trees.

27Ford officially extends oil change interval to 7,500 miles

Ford has been studying the question of when to suggest oil changes, and they've hit upon 7,500 miles for 2007 and newer cars. Not only are modern oils better, modern engines are also better. You don't have carburetors metering poorly on winter mornings, tolerances are a lot tighter, and operating temperatures are typically a little hotter, helping to cook off the junk that accumulates in the oil. Some manufacturers use a sensor to monitor the health of the oil and light a service lamp when it ca

AddSAM is looking for a few good OBD II ports

For those of us who like to service our own cars, being able to retrieve the OBD-II codes is important. There are various readers on the market, with some more capable than others. Of course, once the codes are retrieved, you need to know how to interpret them. The common misconception is that the on-board diagnostics will tell you exactly what's wrong. The truth is, codes may be set that call out a particular component or system which are symptoms, not causes. To really get to the root of the p

AddTexas team wins at Ford/AAA Auto Skills Challenge

A team from Paris High School in Texas took the top spot in this past weekend's Ford/AAA Auto Skills Challenge. The goal of the yearly competition, which pits the top 50 two-man teams against each other, is to accurately diagnosis and repair a vehicle that has been deliberately disabled. The teams are given a maximum of 90 minutes to complete the task, and Bradley J. Bolton and Aaron Clay were able to get their Mustang GT convertible started in less than 30 minutes. For that half-hour of wo

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